who from -- Dell or scam???? Anyone else have this????
↧
unsolicited notice about battery replacement --
↧
Precision 5510 Bios 1.5.1 bug (harddrive not found on a reboot with USB-C device connected)
WIth bios version 1.5.1 installed you cannot restart windows 10 when a device is attached to USB-C port.
The computer will start with dell diagnostic screen and give error hardrive not installed. When you enter the bios, no harddisk is listed. Turn off/on device, no issues. Only on a reboot.
When removing thunderbolt device (tried both TB16 docking and LAN adapter) no issues.
Went back to bios 1.4.0 issue solved.
W10 enterprise. Bitlocker active. Secureboot on. Sata mode AHCI. TB set to no security level. ThunderboltAdapter Boot Support disabled.
Also option "Enable Attempts legacy Boot" is grayed out and enabled. Cannot disable it.
↧
↧
WARNING: dell chrome book 11 3189 burning and smoke safety concern
Has this happened to anyone else- daughter put chrome book on charge fortunately she was still at the desk when she noticed smoke coming from one corner.
As you can see from the photo it looks like a component was burning inside melting the outer casing.
It's only two months old and when initially we called Dell they claimed it wasn't under warranty. Husband called again and they are sending a courier to collect it to fix it.
I called Dell today to raise my concerns as daughter's school advises all pupils to use the same model and I was concerned this could happen to someone else.
I was told there have been no other problems with this model - let's hope this is a one-off.
Had daughter not been there I dread to think what might have happened, just wanted to check no one else has experienced a similar problem.
Thanks
↧
Screen Flickering / Flashing
Hardware / Software
Laptop: Inspiron 15 3555, AMD A8-7410, Radeon R5 2.20 GHz, RAM 6.00 GB (4.93 GB usable), Dell Specifications
Manufacturer's Warranty Status: Expired September 8, 2017
Operating System (OS): Windows 10, version 1709, build 16299.64, 64-bit OS
Issue
I keep experiencing my screen flickering / flashing with horizontal lines, the UI being distorted like broken glass, where the horizontal lines are the cracks. The lines tend to be a variety of colours, but are solid all the way across. They are often no wider than a few pixels each and the screen UI jumps around between the cracks. It starts and stops at irregular intervals.
This is pretty close to what it looks like, but instead of what seems like black lines in this video, my experience is a variety of colours: Dell Inspiron 15 laptop screen flickering.
I'll try and capture a screenshot or video next time it happens.
What I Have Tried
Ran a virus scan with Kaspersky just to rule it out
- I still experienced screen flickering / flashing issue
Performed Inspiron 15 3555 Dell Diagnostics with the following categories selected. The all came back as "passed":
- Monitor/Notebook LCD
- Notebook LCD Lid
- Video card
- Bluescreen analyzer
- I still experienced screen flickering / flashing issue
Updated the graphics driver
- there was an updated driver
- I still experienced screen flickering / flashing issue
Windows 10 update (was pushed to me recently, i.e. Microsoft's "forced install")
- This is the version mentioned previously in the article (did not record previous version)
- Have not experienced issue yet, but it's too early to tell whether this fixed it
What I Have Not Tried
Changing my screen resolution, refresh rate, power settings, etc.
- These types of "fixes" are some that I've come across which I highly doubt is the issue
Checking display cable (condition / connection)
- Comfortable with doing this, haven't yet as use this personal laptop for work
Replacing laptop display
- Comfortable with doing this, but hoping there is a free fix I can do myself
Related Articles and Links
↧
restauración de Windows
Buenas a toda la comunidad, tengo un problema, hace un día en SO Windows 10 traté de restaurar mi lapto Dell Inspiron 5548 a la versión de fabricante y seguí los pasos tal como dice la página de Windows.
ahora mi lapto me envía un mensaje de error " El equipo se reinició de manera inesperada o se produjo un error inesperado. La instalación de Windows no puede continuar. Para instalar Windows, haga click en aceptar para reiniciar el equipo"
después de eso me redirige a
BOOT MANAGER
Boot mode is set to ; Secure boot: on
UEFI BOOT:
UEFI Onboard LAN IPv4
UEFI Onboard LAN IPv6
HDDT-Windows Boot Manager
donde sale BOOT not found
quisiera que me ayuden con este problema, cuando lo compré el sistema vino con Windows 8.1, pero como Windows enviaba todos los días el mensaje de actualización a Windows 10, decidí cambiarle y ahora tengo este problema
↧
↧
\Driver\WUDFRd failed and ASF2 force off
Hi,
So my first xps 13 had ASF2 force off issues so I returned it and wanted to give another try, hoping this time I'll be lucky enough to get a properly working unit this time. However,
Since 4 days my laptop reboot 3 times, ASF2 force off error in power logs every time. And The driver \Driver\WUDFRd failed to load for the device ACPI\INT3400\2&daba3ff&0 error in event viewer. (Also attached. ) Also whenever this problem occurs, "The speed of processor 1 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 30 seconds since the last report." warning is also given afterwards.
edit: All of them happened while on battery
Help and suggestions are welcomed. I will send this unit back and stay away from dell If i can not solve this again.
↧
Latitude D630 bios does not detect battery, but it charges
I can't flash to new bios, bios detects charger. Dell brand battery and 95w charger.
I know that the battery charges fully because the charge indicator on the battery shows all led's.
Battery indicator next the the wifi indicator shows green then orange once the power supply is
unplugged.
Any ideas? Thanks...
↧
Inspiron 15 7000 Gaming Series -7577
need the win7 driver for the laptop I bought yesterday, I can not use win10
↧
Dell support showing wrong computer model
This is not a huge problem but is actually pretty annoying.
I am using a Vostro 5460 LAPTOP but the "support for Vostro 5460" page shows a picture of a desktop PC. When I check out the "Manuals & documents", for example, it turns out Dell Support identified the laptop as a "Dell Vostro 24 - 5460" (a desktop model I guess?).
For your information, the service tag and express service code shown in Dell Support is correct for my laptop. Not sure why it shows as a desktop. PLEASE FIX.
↧
↧
Erasing HDD password via admin/bios password
Hi there,
I have a machine that was protected with a HDD password and, as any IT manager's nightmare, right after setting it the following first trial have failed to let us use the hard drive.
We also set the bios admin password (the one which is required to make changes in bios) and this one is working accordingly.
On the HDD password bios page you can read that you can use the admin/master password to remove the HDD password (supposedly without losing data), but I wasn't able to find how could that be done, can someone tell me how?
Best outcome: Use the admin password to disable HDD password.
Unacceptable but still possible solution: Erase the whole hard disk altogether with the password.
The system is a Dell Inspiron 7560 (S/Tag
<Service tag removed>
) and we have about 60 more machines to set BIOS/HDD passwords, any help is much appreciated.
↧
Dell Inspiron 5535, plugged in not charging.
. My Dell Inspiron 5535 is charging only up to 66% and stops.
. I now have Windows 10, upgraded from Win 8.1 over a year ago. It had been correctly recharging until about a few weeks ago, when it charged to 86%, and then to 68%, and now 66%.
. I have tried: removing AC cord, re-booting, also removing battery and reseating. I have uninstalled the Microsoft AC adapter file and the ACPI file, and they reinstalled when i powered on again. My cords all appear in good condition.
. computer starts and operates successfullly without the battery.
. I tried to update the drivers, but the response was the drivers available are current.
I am "assuming" the battery is bad, but purchasing a new one might not fix this problem.
Any ideas or help please? Thanks.
↧
Swollen Battery for Dell XPS 15 9530
My employer purchased this workhorse of a laptop for me in Oct 2014 with the premium support package. Both the warranty and the premium support package expired in Oct 2015 after 1 whole year (yes, 365 days) of said support.
Earlier this year I noticed that the touch pad was not working correctly. By that I mean it took herculean force to "right click." If I focused my chi just right, I could left click. I just attached a mouse and used the touchscreen to compensate and "forgot about" the issue.
Recently I put new thermal paste on the cpu(s) because, you know, performance and "stuff." It was nigh impossible to get the cover back on and pressing it/screwing it into place did not work...the middle front screw just "popped" off after I'd manhandled (<digression>...as much as a tech could do any "man-handling" of anything...I mean I had to jujitsu-grip the cover in place whilst courageously and precisely screwing the security screw in it's sticking place</digression>)... I was mystified at the cover not sitting correctly (and also by the parenthetical digressions). I did not dawn on me to consider the battery was swelling like a mini Mount Vesuvius in my lap. I took the cover off and noticed that the battery was "puffy" and had cracks at the seams like the edges of Sean Comb's identity crisis.
Many will tell you the incredible dangers of a swollen battery...if your laptop is no longer under warranty, then don't expect help from DELL. I'm not sure what the lifespan of a lith/ion battery is "supposed" to be anyway. I would expect, like volcanology, lithiumiondentonology is not a precise science (nor an actual word for that matter). There are replacements at amazon, I'm going to likely order the part from dell though. Most Amazon sellers who sell the "non-OEM" versions of this battery seem sketch'ola. (Complete with obligatory robots posting fake reviews...no, really, look at the reviews for this battery by "Batking" and a few of the other reviewers...it's obviously a robot or the same person...anyone who makes fake review and a fake profile is going to send you a fake product.)
The only "original part" is over 100$, and that's probably the one that's legit. (<digressio>Comprare una gatta nel sacco!<digressio>)
I can only hope DELL would be so kind as to offer those of us in this situation a place to order the part for shipping costs only and that hopefully, nobody suffers what happened to the Johnsons!
Of course, they could take some notes from their competitors...who set up a recall site for their defective batteries. I bet that would be newsworthy! I mean, I'd write about it!
Here is some advice about how to mitigate the potential explosions...:-)
There are dozens of other posts on this same issue, thankfully, it seems like nobody has had an explosion (yet)! As for me, I'm going to move away from this proverbial Pompeii.
Here are some pictures of the bulging, cracking, and puffed-up P Diddy time-bomb formerly bolted into a device inches from my face every day!
Living dangerously and hoping DELL will encourage a customer who spent thousands of dollars on their executive laptop...
Regards,
JMC
If a tree falls in an expired warranty forest...will anyone care?
↧
XPS13 Version 9350 AND 9360 - Battery Draining
Hi,
I have both version of XPS 13 9350 and 9360.
I fully charge the battery to 100% and then shutdown the computers and turn it off.
If I start them again after 2 days I have lost ca 10% of battery charge - only 90% charge left, although they were completely turned off (no standby!) ....
After a week without turning on, I lose 20-25% of charge. As written without working on the XPS 13.
I also have a Dell Latitude 7280 from work and it loses only 4% charge within a week. This seems normal in my opinion.
The battery was exchanged for the 9350 by Dell but this have brought nothing. Something drains battery on the two XPS when switched off.
Someone have an idea or can even report how it is with you?
↧
↧
xps 12 screen black
hi
my xps 12 9250 screen goes black after dell logo. it still making sounds when connected to the keyboard just doesnt show anything. yesterday an orange light was beeping on the power button.
pls help!!!
↧
dell Diagnostic results
I've run these twice to review the battery / cpu / cpu stress / memory on my E6400 before deciding whether to purchase a memory upgrade and battery.
Each time I get to "preparing test results" and nothing further happens. Can someone please advise why or where I can find the results?
↧
XPS 13 9360 Reboots automatically in Windows 10 when on Battery
Hello,
I have my XPS 13 9360 at 15 days and when I'm working with battery the computer reboots often without any notice...
Today it rebooted 4 times when I turned off the charger...
Anyone faced similar issue?
Is this a problem in the battery or in Windows 10 drivers?
Thanks for the help.
↧
Dell XPS 13 9360 - random reboots
I purchased a XPS 13 9360 on 27/11/2017 from Dell UK and received the delivery a day later on 28/11/2017. Since then, the laptop has randomly restarted several times, taking me to the recovery screen with the message 'it looks like Windows didn't load correctly'. At first, I thought it would go away when I updated to BIOS 2.3.1 and latest drivers, but it didn't. Then I opted to reset Windows 10, but today I suffered the issue again.
Does anybody know how to fix this? I have lost important work due to the random reboots.
↧
↧
OS recovery error
I got an error when I tried to make burn the recovery image on my flash disk (Kingston 16GB NTFS) using the Dell OS Recovery Tool. It says that 'An error occurred extracting the file'. I am sure there is enough space in the disk and the OS image file has passed the verification phase. I don't know how to handle it. Any suggestions?
Thank you.
↧
Dell Precision 3510 ePSA 4300.24
I have been getting warning from bios diagnostics
ePSA 4300.24 - Warning:
Fail PSA V4300 Error 2000:8170 Validate Code : 96826 PCIe - Training error PCI tag-0100 VendorID-1002 DeviceID-682B SVid-1028 SDid-06E0 Bus 01
I have googled the warning the suggestion was Reseat the PCIe adapter but I can't find where is that adapter
↧
Dell Latitude 7350 2in1 buzzing sound NOT fixed after repair
en.community.dell.com/.../19659477
This problem has been pointed out in previous posts (link above)
Dell just replaced the main board of the unit but the problem still exists.
I just also noticed that this noise issue only occurs when the main unit is connected to the keyboard dock.
When the two units are separated, this annoying noise immediately stops and I no longer hear any buzzing sound.
With that said, has anyone tried replacing the keyboard dock unit?
I doesn't seem like it's coming from CPU which is located on the top side of the main unit. This sound seems like it's coming from the very bottom of the main unit of from the keyboard unit.
↧