XPS 15 (9530) Volume Keys Don't Work

September 3, 2015, 8:40 pm

≫ Next: DELL E6410, E5410, E6510 with NVS 3100 graphics video problem on wake from sleep mode

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Hi, my volume keys (multimedia keys shared with F2, F3, F4) don't work.  The keys work as Function Keys and I have tried them with both the Fn key depressed or not.  I have also checked BIOS and made sure Multimedia keys are defaulted to on first.  Other keys work, like screen brightness etc..

Things I have tried:

1) I tried downloading and installed Dell Quickset, but that made no difference.

2) Dell Support had the keyboard replaced, that didn't fix it (I didn't think it would).

I am running Windows 8.1 with the latest updates and Dell drivers.  
Since I use the computer for multimedia purposes, I really need the one touch access to the volume.

I would appreciate any insight someone might have that will help.

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DELL E6410, E5410, E6510 with NVS 3100 graphics video problem on wake from sleep mode

September 3, 2015, 9:43 pm

≫ Next: Intel Rapid Storage Technology driver for Inspiron 15R SE (7520) with Win 10

≪ Previous: XPS 15 (9530) Volume Keys Don't Work

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DELL E6410, E5410, E6510 with NVS 3100 graphics HAVE issues with the latest windows drivers.  This drivers may cause unusual behavior that among other things does not start the video when returning from sleep.  The solution was found on another question of this forum, the video drivers must be completely removed and a DELL certified older version must be installed. Here is being repeated to make it easy to find and understand.  

1. Open the charms bar by moving the mouse to right top corner of the screen and in the search box, Start typing devmgmt.msc and then press enter.
2. Select the device under Display adapters and right click on it.
3. Now select properties.
4. In the properties window, under Driver tab, click on Uninstall button.
5. Check “Delete the driver software for this device.”
6. You want to delete the driver click OK.
7. After the uninstall finishes restart the system. Then reinstall the video card driver on the system using the link below.

http://dell.to/17Dxplp

Intel Rapid Storage Technology driver for Inspiron 15R SE (7520) with Win 10

September 3, 2015, 9:45 pm

≫ Next: E5410, E6410, E6510 touchpad with erratic behavior

≪ Previous: DELL E6410, E5410, E6510 with NVS 3100 graphics video problem on wake from sleep mode

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Hi,

I have a Inspiron 15R SE (7520) with Win 10 (clean installation). The Intel Rapid Storage Technology is enabled, but the start up speed and system response is a little bit slower compared to Win 8.1. Then I update the Driver from the one provided by Dell to 14.6.0.1029, the start up and system response speed improved a lot. However, in the Derangement Optimizer, my driver is showed as SSD and I can not optimize it. Shall I downgrade to the old driver?

Another problem is the irstrtsv error shows every five minutes. It is caused by the Intel Rapid Start Technology. Is there any way to fix this issue? Probably a bios update?

BTW, Dell please update the Conexant Audio Driver for Win 10... 

E5410, E6410, E6510 touchpad with erratic behavior

September 3, 2015, 9:50 pm

≫ Next: Hard disk loose contact issue with Latitude 3450 any permanent solution for this?

≪ Previous: Intel Rapid Storage Technology driver for Inspiron 15R SE (7520) with Win 10

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We have identified an issue with the Dell Touchpad on models E5410, E6410, E6510 touchpad with erratic behavior.  We have to assume that this models may not share exactly the same TouchPad and loading the DELL Touchpad drivers on same of the units cause erratic behavior.  IF you are experiencing erratic touchpad behavior please uninstall the DELL Touchpad driver which would bring the Windows default touchpad drivers that seems to resolve the issue.

Please watch this video on how to uninstall a program in windows 7

https://www.youtube.com/watch?v=EchIGEafiEA

uninstall DELL touchpad driver.

Hard disk loose contact issue with Latitude 3450 any permanent solution for this?

September 3, 2015, 10:43 pm

≫ Next: Need to source new battery

≪ Previous: E5410, E6410, E6510 touchpad with erratic behavior

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i am facing problem with Hard disk loose contact issue with Latitude 3450 and it is happening very frequently is there any solution for this 

Need to source new battery

September 3, 2015, 11:15 pm

≫ Next: Spare parts for dell inspiron 14r n4010

≪ Previous: Hard disk loose contact issue with Latitude 3450 any permanent solution for this?

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Replacement battery for a Dell laptop:

Type: T54FJ

Model: E6420

Tag No: <ADMIN NOTE: Service tag removed per privacy policy>

Spare parts for dell inspiron 14r n4010

September 3, 2015, 11:15 pm

≫ Next: XPS 13 Bluetooth issue, Windows 10

≪ Previous: Need to source new battery

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Can i buy all spare parts for dell inspiron 14r n4010 online?(excluding mother board) and where i can buy them if i can?Pls answer me.

XPS 13 Bluetooth issue, Windows 10

September 3, 2015, 11:19 pm

≫ Next: Keyboard and trackpad will no longer disable when laptop is flipped into tablet mode

≪ Previous: Spare parts for dell inspiron 14r n4010

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I am having a strange bluetooth problem with my XPS 13 that I haven't found a solution for anywhere on the web. I have a bluetooth mouse that connects fine, and doesn't lose connection. The problem is that if i have the mouse connected and put my laptop into sleep mode, then turn off the mouse, upon resuming windows it doesn't detect that the mouse has been disconnected. I am running Windows 10, and I have a setting enabled that disables the touchpad when a bluetooth mouse is connected, so as you can imagine the device becomes very difficult to use in the situation that this issue creates. This is definitely an issue with Windows 10, not the laptop, but if anyone has a solution to this problem(not a workaround), it would be greatly appreciated. Thanks.

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Keyboard and trackpad will no longer disable when laptop is flipped into tablet mode

September 4, 2015, 1:40 am

≫ Next: Dell Inpirion 13 issues with touch screen

≪ Previous: XPS 13 Bluetooth issue, Windows 10

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Hello,

I have a 2 in 1 dell inspiron 13 7000 series. I recently replaced the hdd with a ssd and windows 10. since I have replaced the hard drive whenever I flip the laptop over and put it into tablet mode windows 10 goes into tablet mode but the keyboard and trackpad are still active on the laptop. I have tried downloading all the latest drivers, updating windows, and even using the dell assistant support program. Any ideas?

Dell Inpirion 13 issues with touch screen

September 4, 2015, 1:56 am

≫ Next: XPS 13 Excel Shortcuts

≪ Previous: Keyboard and trackpad will no longer disable when laptop is flipped into tablet mode

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Hi

I am using a dell inpirion 13 with intel i5-5200U processor with touch screen capable display.

Please see the video attachment to understand the fault display issue.

Frequency of this issue: about 2 times in a week (approx, some times issue happens more than 2 times in a week).

Warranty status: In warranty

Country of Purchase: Saudi Arabia

Point of Purchase: Jarir Bookstore-Riyadh

Please direct this issue to concerned team and help me by resolving this issue.

I am unable to get contact details of Dell Customer service Saudi Arabia. Please provide me the same.

I am expecting a dell technical support expert to respond to this post.

XPS 13 Excel Shortcuts

September 4, 2015, 2:17 am

≫ Next: Fan problem - starts blowing when shut down

≪ Previous: Dell Inpirion 13 issues with touch screen

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Hi,

Got my new XPS 13 yesterday. I use excel everyday and has noticed early on that some of the function keys, F2 (open cell) and how to switch through tabs in excel dont work like it does on my desktop at work.

Also, I log into a HVD (remote server / comp) when I work from home and the resolutions on my screen gets completely destoyed when I use this. Its tied to a citrix program somehow.

Does anyone know how I can fix this? Appreciate any help.

 

Thanks

Fan problem - starts blowing when shut down

September 4, 2015, 2:40 am

≫ Next: Failing hard drive?

≪ Previous: XPS 13 Excel Shortcuts

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I have a weird problem ever since i installed win10.

What i have already done the following:

- Used every tool on the Dell website so all drivers are OK and no problems were found

The problem:

When I shut down my laptop, my fan starts blowing. And it doesn't stop until the battery dies. The only way to stop the fan from blowing is to hold the powerbutton for a few seconds, something i dont like doing.

It happens when i try to put it into sleep mode, hibernate, etc.

Another issue it the fact that the laptop wont start again after the fan has started blowing, even if it simply is in sleep or hibernate mode.

First i thought a bad driver for the win10 update, but since there are no newer drivers, i am lost.

Hardware:

Inspiron 15 7537

Intel core i7-4510U CPU@2.00GHz

16GB RAM

Can somebody help me with this?
(there are no other issues)

Failing hard drive?

September 4, 2015, 3:43 am

≫ Next: Laptop gets switched on/off while connecting charger

≪ Previous: Fan problem - starts blowing when shut down

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Hi all, recently got a refurbished alienware 17... I was one of the unlucky ones to get a lemon it seems.

Of all the problems Ive had, the biggest one has just reared its head, I think the HDD is failing.

I get interitten freezes constantly that last 5-30 seconds, the mouse still moves but nothing works, just freezes.
Then I got a 'no bootable drive' error and could not boot windows. Checked BIOS and the HDD and SSD were both being detected. Ran the included AW diagnostics and again, both drives were detected and returned no errors.
Tried to reboot the next day (today) and it worked, but upon resetting I am now getting an error "Check Cable connection: PXE-MOF"
It flashes brefly with a message saying no media present then goes to that screen, cant get any further, it just tells me to reboot and select proper device or insert boot media.

Figured I could just reinstall windows, except i dont have an optical drive or bootable USB, the windows installation is partitioned on the HDD.
Also got given a dodgy windows key that isnt accepted so cant use the official windows page to download a new windows as it requires you to enter your key, which isnt recognised.
Windows support have been no help on this front.
Dell support managed to link me to THEIR windows boot for 8.1 which is an OEM version so doesnt need a key, but to use it it says to check the edition of Windows your using, which I have no idea how to find out without being able to actually boot my system.
Meanwhile Dell support wont help any further because the name attached to the service tag for my machine is still linked to the old owner (I bought it refurbished through Dell's official listings), until I can get that sorted Im receiving very limited support, Its now the weekend and nothing else can be done but I have a LOT of work that im fallling behind on and cant get it done without a suitable laptop.

SO, does ANYONE have any idea what I should do?
Summary:
No bootable device/check cable connection PXE-MOF screen.
HDD and SSD both detected in BIOS and return no errors in diagnosis.
No install options for reinstalling windows as it is partitioned.
Option to install from USB but need to check windows version (or is this not overly important?).
Hoping to install windows to SSD anyway which seems to work fine, just not sure on how to do it.
Not overly computer savvy with hardware so hoping for some pretty lamen advice.

At the end of my tether at the moment so any help is ridiculously appreciated.

Cheers

Laptop gets switched on/off while connecting charger

September 4, 2015, 5:03 am

≫ Next: mSata SSD Failure? : IRST vs. ePSA

≪ Previous: Failing hard drive?

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Hi,

I am using Dell Inspiron 15 3000 series laptop with AMD E1 processor. Recently I have observed a strange behavior,If laptop is switched on and if I am connecting the charger then laptop goes off as if it goes to sleep mode. In the same way if laptop is off and I am connecting charger it gets switched on automatically ! . Please suggest if any of you have experienced this and if you have any known solutions.Thanks. Dipu

mSata SSD Failure? : IRST vs. ePSA

September 4, 2015, 6:18 am

≫ Next: Dell Backup and Recovery

≪ Previous: Laptop gets switched on/off while connecting charger

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RE: XPS 15 9530 out of box from retailer 5 months. IRST has started reporting mSATA SSD is failed. ePSA reports all tests passed OK. No other apparent symptoms other than Chrome browser stopped working same time as IRST started reporting. Problem or false alarm? Any thoughts/suggestions?

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Dell Backup and Recovery

September 4, 2015, 6:23 am

≫ Next: CAN't USE TOUCH SCREEN WHEN I UPDATE TO WIN 8.1 IN INSPIRON 7548 COREI5

≪ Previous: mSata SSD Failure? : IRST vs. ePSA

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Laptop came with Win 8.1, upgraded to Win 10.

Dell Backup and Recovery was also updated. Ask me to create a Factory Recovery Media.

My question is.. Will the created factory recovery media restore my computer to Win 8.1 or Win 10?

If I use the 'Create Recovery Drive' that came with Windows 10, will it restore my computer to Win10?

Thanks

CAN't USE TOUCH SCREEN WHEN I UPDATE TO WIN 8.1 IN INSPIRON 7548 COREI5

September 4, 2015, 8:26 am

≫ Next: Inspiron 1545 Thermal Pad

≪ Previous: Dell Backup and Recovery

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MY SYSTEM SHOW: No pen or touch input is available on this display

when i update to win 8.1

plz help me about this case

whether in this type of 7548, i cant use touch screen or its error from old driver :(

Inspiron 1545 Thermal Pad

September 4, 2015, 8:48 am

≫ Next: Dell inspiron getting restarted after removing power cord even though batter is Charged 100%

≪ Previous: CAN't USE TOUCH SCREEN WHEN I UPDATE TO WIN 8.1 IN INSPIRON 7548 COREI5

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Hello! I'm replacing thermal pad on the GPU of my Inspiron 1545, and was wondering what type and thickness I should be looking for. Wouldn't want the GPU to overheat, so any help would be appreciated. 

Dell inspiron getting restarted after removing power cord even though batter is Charged 100%

September 4, 2015, 9:30 am

≫ Next: Inspiron 7737 Windows 10 sleep mode problem

≪ Previous: Inspiron 1545 Thermal Pad

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Hi ,

I have Inspiron 14z (5423, Mid 2012) laptop with windows 7 home premium OS. Laptop keep restarting often if you remove power cord even though batter is charged 100%. I have run the battery test and its working good and in good health. Battery is also charging good. i have changed the AC Adapter and its still does the same thing.

Some time it keep restarting couple of time after removing plug before getting stabilize.

Please advise.

Inspiron 7737 Windows 10 sleep mode problem

September 4, 2015, 9:34 am

≫ Next: Won't accept my product key

≪ Previous: Dell inspiron getting restarted after removing power cord even though batter is Charged 100%

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I recently upgraded my OS to Windows 10 (using clean install) and now I have one strange problem.

When I close the lid to put my laptop to sleep, it does some stuff for a couple of seconds (hdd led indicator blinking) and then just sits there with cooling fan on. When it happens, there is no way to wake it up. Display is completely off, no led indicators blinking, no reaction on keyboard/touchpad/touchsreen or usb mouse activity, only cooling fan spins. All I can do is hold the power button to kill it and then start again.

It happens not all the time. If I close the lid right after the system starts, it goes to sleep normally. But after a while I'm using it, it just hangs as I describer above.

I have installed all Windows updates, updated BIOS firmware (currently A13), video drivers (Intel 10.18.15.4240, NVidia 355.82), updated chipset driver from the Dell Product Support site. Nothing helps.

Please note that I have modificated hardware: I have installed Crucial M4 128GB instead of stock HDD. But I don't think that this is a problem.