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Re: XPS 15z doesn't recognize the AC Adapter and won't charge battery at 7%

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Hi Ineedhelp5,

I am sorry for the inconvenience; this may be an issue with the system board. Try with a known AC adapter and check if the battery is charging? In case the issue persists you may consider replacing the system board.

Depending on the warranty status we can help you further, please use the link below to check the warranty status.

http://dell.to/YeuzUO

Please punch in the system service tag or express service code. In case your system warranty has expired please contact the Out of Warranty department 1-800-288-4410 (U.S.Customer only). In case your system is under warranty please send me the system service tag or express service code through a private chat, so that I can help you further.

Click on my username select start conversation and send me the details.


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