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Unable to turn off keyboard backlight on 15-5559

January 24, 2017, 2:57 pm
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Hi All,

I recently got an Inspiron 15-5559 Signature edition from the Microsoft Store. I've been trying to turn off the backlight on the keyboard but none of the methods allowed me to do so.

I've tried pressing Fn+F10, as well as just F10 while the Fn key is locked.

I have also installed Quickset but that isn't working either. The slider in Windows Mobility Center moves but it doesn't change the backlight brightness at all. 

Lastly, changing the keyboard illumination settings in BIOS doesn't change the backlit levels either.

Any ideas on how to get it to disable? Thanks

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9550 XPS 15 backlit keyboard issue.

January 24, 2017, 3:37 pm
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I've recently purchased a 9550 XPS 15 from the Dell outlet and I received it earlier today. I'm very happy with it, and it's come in perfect condition. 

However, I can't seem to get the keyboards backlight to work.
It was definitely listed as coming with the backlit keyboard.

I've tried all sorts to try and get it to work. FN + F10 does not work. 

I've tried looking in bios to see if it had been disabled in there. Which it hasn't, as far as I can tell.

I've been doing research online, I don't see any option in the mobility center for any additional Dell options.

I do have the icon etched in to the F10 key to change brightness on the backlight, which would lead me to believe it is the correct keyboard installed.

I've sent a support request off to Dell about it, just thought I'd leave a message in here to see if I get a quicker response.

Any suggestions? Cheers.

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sudden black screen

January 24, 2017, 4:30 pm
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my laptop dell 15 7559 the screen goes black during working and speaker make noise if i was played song during working but the device still working the keyboard is lighted and i hear the cooling fans i bought it last august this problem apears randomly but i noticed this more when i am playing league of legends and happens with charger or not and i have to restart it from power button there are four cases after restart

first : starts normal

second : black screen with orange and white led which is in front of lap

third : strange screen colors

forth : blue screen

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Dell 14-3452 with eMMC 32gb for C:drive. No Drive Installed

January 24, 2017, 4:58 pm
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I have a Dell 14-3452 given to me for my 10 year old grandson to use with Win10. It has the embedded eMMC installed with 32gb for C: drive. I was able to update Win10 to 1511. Not enough storage to upgrade to Win10 1607.

 

 I downloaded Win10 from Microsoft using the MCT to a USB stick with the intention of doing a clean install to the eMMC and then using a 64gb SD card for the Apps.

 

I screwed up and deleted the C: drive partitions, I should have extended them instead.  Win10 install said unable to install on drive.

 

Found a tip on Dell forum to use Shift +F10 at the WIN10 install screen to get to diskpart. Then, list disk>select disk 1>clean> create primary partition>active> format fs=fat32 quick>convert gpt

 

Since then Dell 41-3452 says no drive installed.  I’ve reloaded the default using F9 at the setup screen. I can’t remove this embedded C: drive to re-initialize. With the Win10 USB stick installed I select USB at F12 boot up, the PC goes straight to Dell ePSA pre boot assessment diagnostics.

 

I think I may have killed this PC.  Any suggestions greatly appreciated.

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New RAM not working in Dell Inspiron 3558

January 24, 2017, 6:07 pm
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I recently took my laptop apart to install a new chip of RAM into the extra slot. Everything seemed to have gone well except after I got my laptop pieced back together I tried to restart my laptop and it started making a very loud beeping sound repeatedly. My laptop went to an error message stating something along the lines of "No memory detected on previous boot" and gave me the option to restart, and upon doing so my laptop starts up without the beeping. 

The problem is, my laptop still says it only has 4GB of RAM instead of 8GB and my laptop will repeatedly beep very loudly any time I start it up.

How do I get my laptop to register the new RAM I've added and stop beeping every time I start it up? 

The model number on the new RAM I inserted is M471B5273DH0-CH9

Any help is much appreciated!

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Adobe Premiere Pro performing horribly on Dell XPS 15 9550 (i7, 16 ram, 512 ssd)

January 24, 2017, 10:03 pm
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I bought this laptop a year ago from the Microsoft Store and recently I've been experiencing some really bad performance issues on Premiere Pro. Anyone else? My workflow never goes smoothly as before. No matter how much I tweak the settings, reset and wipe the laptop, bring it to the Microsoft Store to try to replace the laptop (didn't work because the laptop needed physical damage for the warranty to apply), I couldn't fix this problem. Whenever I play back anything in Premiere, it's almost aways choppy. Even when just previewing a video clip! Just imagine how frustrating it is to edit on this thing now. It does this weird stutter where it continuously goes back to the last frame of the video making the playback really choppy (if that makes any sense). Also overall the performance has just been really bad recently. 

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(A7) Me FW Downgrade - Request MeSpiLock Failed

January 24, 2017, 10:04 pm
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I have an Inspiron 7559 that is failing to boot. It displays "(A7) Me FW Downgrade - Request MeSpiLock Failed" just after showing the white Dell logo.

I think my daughter turned it off when an automatic BIOS upgrade was started. The system was reporting the BIOS was at 1.2.0 but it couldn't see any USB drives. I ran BIOS recovery which left me with version 1.1.3 and the ability to see USB drives - still not able to boot into Windows 10.

I downloaded the latest firmware (1.2.1) and created a new bootable USB drive to update my firmware. If I run the Inspiron_7559_1.2.1.EXE from a DOS prompt or from the BIOS Flash Update option after hitting F12 it fails with "Unable to start a Secure Flash session".

Running from DOS:

I get promoted to Start to Flash: Y

Decompress ROM completes.

Get related info.

Uploading the ROM into the BIOS completes.

Uploading the ME Capsule data into the BIOS completes.

Begin to update BIOS from version 1.1.3 to 1.2.1 fails with"Error: Unable to start a Secure Flash session."

I've tried various boot settings of UEFI/Secure, UEFI/NotSecure and Legacy. Also Dell DDDP and Rufus to make bootable DOS USB drives.

I've also tried using the recovery utility (hold esc + control when connecting in the AC power) with a USB and a BIOS_IMG.rcv - I get a black screen and 3 amber flashes followed by 4 while flashes on the LED. Without a USB I will get the recovery screen.

Diagnostics did not report any issues.

Would love to know what I need to do flash this laptop. This security stuff is really annoying.

Thanks!

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Can't Disable Backlit Keyboard on Inspiron 15-5559

January 24, 2017, 10:06 pm
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Hi All,

I recently got an Inspiron 15-5559 Signature edition from the Microsoft Store. I've been trying to turn off the backlight on the keyboard but none of the methods allowed me to do so.

I've tried pressing Fn+F10, as well as just F10 while the Fn key is locked.

I have also installed Quickset but that isn't working either. The slider in Windows Mobility Center moves but it doesn't change the backlight brightness at all.

Lastly, changing the keyboard illumination settings in BIOS doesn't change the backlit levels either.

Any ideas on how to get it to disable? Thanks

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Laptop Stand - To hold E7470 and Dock

January 24, 2017, 10:14 pm
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Hi,

Does anyone have any ideas for laptop stands for an E7470 laptop with its docking stations, the only ones I can find are not wide enough to hold the dock as well.

We have users that want the laptop raised up to be the same eye level and height as the attached monitor.

Thanks

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Dell Inspiron 15(5559) Won't Turn On / Stuck on Dell Logo

January 24, 2017, 11:38 pm
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I Just brought Dell Laptop last week( January 20, 2017), at first it I was stuck on Dell Logo i tried many solution to solve it just like removing the battery , unpluging the AC adaptor , hold the power button for 30 seconds , after that I plugged the battery in and the AC adapter, but still it's not working. And now, My Laptop will not turn on, when i press the power button the led light flash but the screen has no display, its only black :( How can i repair this ? What the problem with it ? Thanks.

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Super slow wi-fi ( dell xps 15 9550)

January 25, 2017, 2:33 am
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My new dell XPS 15 9550 (with windows 10 and killer wifi card)has arrived 2 days ago,

but when I accessed to the wifi the maximum bit/s was 0,04! 

My old laptop and phone browse well, so what could the problem be? 

I can't even download a picture, how am I supposed to work with it?? :(

It's quite urgent for me to solve this issue, can someone share his experience or some tips please?

thank you so much for your attention and your time :)

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Keyboard intermittent failure on XPS13 9350

January 25, 2017, 6:02 am
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Recently got a 9350 from the Dell Outlet Certified Refurbished range.

When I first booted it, the keyboard didn't work.  I proceeded with the install (using the touchscreen), rebooted it and then the keyboard worked.

Since then, the keyboard will frequently not be active (as in none of the keys respond at all, nor any of the function keys such as volume, brightness etc).  The trackpad and touch screen both work.  Usually, after restarting a few times, it suddenly kicks in and then continues to work while the laptop is on.

I've never had it drop out while using the laptop.  I've also noticed that if I try to hit F2 to go to BIOS when booting the laptop, it will frequently not respond.  Then, suddenly after a few reboots, it will start up again.

I've updated the drivers and the BIOS.  I've tried different boot options but they don't seem to make any odds.

I'm unsure if it is a problem in software/BIOS causing it to not recognise the keyboard or a hardware problem (perhaps a connection that only works when the laptop has 'warmed up').  I would have thought with a hardware fault it would simply work intermittently rather than responding to reboots.

Any advice greatly received!

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Dell Inspiron 7720 Laptop - Battery 100%, turns off when not plugged in, have tried new battery

January 25, 2017, 7:25 am
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As the title says.

My battery is 100% charged, when i disconnect the power lead after 30 seconds or so my laptop powers off.

I bought a new battery today charged it to 100% and it does the same thing

Any ideas please

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BIOS BOOT SEQUENCE - USB drive not appearing.

January 25, 2017, 8:14 am
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I have cloned my laptop's C drive to an external SSD drive that was attached at the USB port. I know that the clone worked, because I can see the SSD's file structure in Windows Explorer. Also, I think this proves that the USB port is functioning properly.

I shutdown the PC and rebooted with the SSD external drive attached, and pressed F12 to get to the BIOS settings menu. The BIOS menu appeared, as expected. I then went to Boot Sequence, but the USB drive wasn't displayed--only Windows Boot Manager and the laptop's C drive. I repeated the sequence and pressed F2 at startup, but the USB drive is still absent from the Boot Sequence screen. Finally, I plugged the external drive into the second USB port on my laptop, but the results were the same.

Can someone help me, please?


Thanks in advance.

Steve J

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Dell Inspiron 14 N411Z Memory Upgrade (2x4GB Samsung SO-DIMM 1333MHz) - only 4GB recognized

January 25, 2017, 8:44 am
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Hi all,

I recently bought two 4GB Samsung memory bars SO-Dimm PC3 10600S 1333MHz and installed them in my Dell Inspiron 14 N411Z.

Spec wise these should fit but the machine only recognizes one bar.

I have already updated the BIOS but cannot find the remapping option there. I also check my msconfig if my memory was set to a certain limit there but it wasn't.

Does anybody have an idea how to get the machine to accept the second bar? There seems to be no technical reason why this should not work.

/Cheers E.Schad

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No secure boot option in setup

January 25, 2017, 8:58 am
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Thanks in advance all.. I'm trying to install Windows 10 on my old Inspiron with Phoenix Securecore tiano.  Secure boot options is missing.  Any thoughts or help?  This is a brand new hardrive.

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XPS 13 laptops: which have glossy and which matte displays?

January 25, 2017, 9:58 am
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It is very frustrating that there is no official documentation on which models have glossy and which matte displays. They each have their pros and cons, but it should be made clear to the user which is which!

Can anyone please clarify? I'd suppose all the touchscreen models are glossy; but are all the non-touch matte? I saw in a store (John Lewis in London) a touchscreen and a non-touchscreen model side by side: the non-touch seemed matt because the screen had less reflection and acted less like a mirror, but I am not sure if it was an old, discontinued model or not.

Thanks.

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Optiplex 7040 Win7 x64 Bitlocker

January 25, 2017, 11:51 am
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Hey All!


We can't seem to get Bitlocker working on our 7040s, have any of you seen this issue and have gotten it to work?


Dell Optiplex 7040

Windows 7 x64

TPM is on/enabled in BIOS

TPM 1.2 driver looks good in device manager


But when we try and turn bitlocker on via right-clicking the HDD it gives us the "A compatible Trusted Platform Module (TPM) Security Device must be present on this computer, but a TPM was not found. Please contact your system administrator to enable Bitlocker" error/message


When we look in tpm.msc we see "Compatible Trusted Platform Module (TPM) cannot be found on this computer. Verify that this computer has a 1.2 TPM and it is turned on in the BIOS" error/message


Any thoughts?


We were able to enable bitlocker on this model when we deployed Win10 but we are still mostly on Win7 for now.

Thanks!

Marc V

UPDATE: realized I created this post in laptop section instead of desktop, sorry for double post, created appropriate desktop post here:

http://en.community.dell.com/support-forums/desktop/f/3514/t/20003600

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Precision M6400 - SSD

January 25, 2017, 2:55 pm
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Hi, I'm trying to install Server 2008 R2 on M6400 on a SSD but I get a no boot device available.  The SSD shows in the BIOS.  How am I able to get this to work?  Thank you.

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Why do LCD screens have WWAN, WLAN and WIGIG as an option.

January 25, 2017, 5:55 pm
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Hello Support:

I have a presale question about a new latitude 5480.  I noticed when configuring under the LCD option I have a choice for WWAN, WLAN and WiGIG.  Considering the laptop will also come with a wireless card for 802.11, what purpose is the LCD screen with the WLAN as an option?  That seems redundant?   I appreciate your help.  -Bob

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