Hello,
I have a Dell Precision M4700 with a 6 cells battery.
As it didn't work anymore, I bought a new one from Dell on Amazon, with 9 cells as it was said it was ok for my laptop.
I put it in on but it doesn't charge at all.
Is it a battery problem or a laprop problem?
Thank you,
Elia
My device is Venue 11 pro 7140 (core m 5y71, 8g ram, 256gb ssd). Recently at the time I use my device for about 20 minutes(sometimes shorter), a exclamation mark appears on the wifi logo and in windows event viewer I recieve a lot of Netwtw04 error. The network disconnects. After powering down the device and wait a few minutes and power on, wifi seems normal. But in about 20 min the problem occurs again. The same thing happens also under ubuntu and even after I factory resetted(win 8). So I'm sure it shouldn't be the problem of drivers. I also found the problem shows up more frequently as I use the tablet more intensively.
Hi,
I have an XPS 9350 that apparently had a heat related event while using on an airline. During the flight the power supply got so hot it could burn. The laptop itself never generated a warning, but when I shut the laptop down it would never reboot.
I sent the device into Dell who serviced the device by replacing the motherboard and reloading windows and returning to me. Upon return the device booted once, then shut down and would not reboot. After a lengthy back and forth I gave up on Dell support. Unfortunately the device is now out of warranty and I am stuck trying to fix this on my own.
The laptop will boot if I unplug the power supply, hold pwr/F12/D button for 30 seconds. The screen will illuminate and run through a series of shades (Red/green etc.) then shuts down. When I plug the laptop back in it will boot to a Dell bios diagnosis screen which claims the device has encountered a heat related event "Temperature trip" (error code 2000-1711).
I have gotten it to boot all the way to windows but then got a kmode_exception_not_handled error msg and BSOD.
I have run a PSA scan that came back with no errors.
Not sure what to do, would appreciate any assistance as I don't want to toss a perfectly good machine.
Thanks for the help in advance.
Hi, can you check the Vostro 5568 M2 socket support M2 NVMe?
On January 4, 2017, Dell inadvertently posted a deal for WD Blue SSD WDS250G1B0A for $19.99. I placed an online order for three. Dell immediately sent me a confirmation for my order. Five days later, they sent me an email to inform me my order has been cancelled, without any explanation. I immediately called to ask the reason for my cancellation. All three Dell customer service reps told me because Dell posted the price in error. Then I asked them "isn't that your fault and shouldn't you honor it"? The third and final customer service rep told me "it's not a human error. It's a system error that posted the wrong price". Then i replied "did your system randomly pick out the item and arbitrarily priced the item at $19.99"? His reply was "talk to corporate. we are not authorized to change this policy". Nice! Class up the Ying Yang. By the way, just about every customer service rep for Dell is overseas, and i've had a difficult time understanding 70% what they said.
Dell, in case you sincerely want to change your image, perhaps you should learn a thing or two about customer service. Even a small computer store like Fry's Electronics or a company as big as Newegg know that honoring the price you published is the right thing to do. This episode reminded me why i stopped buying from you (commercial and personal use) since 2006.
I am trying to figure out if the results I'm seeing for my M1210 in CrystalDiskMark are normal for this computer or not. Please see the attachment. I know ATA is limited to like 150MB/s but the results I'm seeing for some of the write speeds are sooo low. Is it because I put an SSD in this old computer? I think this is a great computer and it runs Windows 10 surprisingly well considering it's 10 years old so I would like to get it running full speed, any help is appreciated.
BTW I found a driver online that gets the Nvidia graphics working on Windows 10, it's so smooth opening and closing basic apps like Edge.
Checking to see if anyone else is having issues with the power button not working on Vostro 3458. While under warranty the top case and power button board were replaced. I have several doing the same thing. The button on the board works if you have the unit apart and press the actual button. It acts as thought the plastic from the top case is not pushing the power button itself. Some time I can place small holder paper between the two and it works. I am hoping for a more permeant solution.
It is bad enough that Dell makes a product with a defect affecting many of their unuts (bad hinge design/manufacture), but then makes a statement that part is specifically not covered under any of their warranties.
C/mon Dell. You created the problem, man-up to it.
I recently purchased an Inspiron 17 5000 series laptop, with Windows 7 Pro, and am having a lot of trouble setting up the touch pad and buttons to work the way I want them to. No matter what I try, the touch pad and buttons are too sensitive. If I move the pointer near a folder or file when in explorer a window opens telling me the file or folder is being moved and I have to quickly cancel the operation. If I move the pointer near an item on the task bar, the nearest program opens when I do NOT want it to. I've searched for instructions or a simple user guide and apparently Dell does not feel the need to provide anything but a quick start guide and a hardware replacement manual. Any specific help setting up the touch pad and buttons to work the way I want them to would be most helpful.
Thanks in advance.
I bought a Dell Inspiron 5545. From the first day I lifted the screen of the laptop, there was a click from the right side where the hinge of the screen meets the base of the laptop. I just assumed this was something internally that kept the screen in the open position because there are so many other items click when you open them. However, over the past few weeks a gap started to appear that has become increasingly larger between what appears to be the bottom of the case and the top in that same place where the right hinge is.
C'mon Dell. It is a design flaw and should be fixed as such.
Been getting random & frequent BSOD (Critical Process Died). Called tech support, they uninstalled & reinstalled several drivers including the dock driver. They also installed this click 2 fix app. The problem remains. I've already notified them about it. Hope to hear back from them tomorrow.
One thing I noticed: I don't get any BSOD when not plugged into the dock. I've already ordered a replacement in case this one is defective. Is there anything I should be looking for?? Would have I been better off choosing the thunderbolt dock instead??
Any advice is certainly appreciated.
-Mike
This is probably posted in the wrong forum but here goes..
I ordered an alienware 17 laptop and waited a few days for the order confirmation. My bank account was charged immediately however, no surprise there. Then I decided to call customer support, they told me that my order was declined because dell didn't have the parts for the laptop and they also said that my bank account was NOT charged. I told them that I can see the money has gone out. Then they offered me some other configuration and I declined and asked to cancel everything and that I want my money back. They said that if an order is declined you will be refunded within 48 hours.
It's been a lot longer than 48 hours and still no refund.
I have seen other forums (not on dell Community) saying that the refund process takes as long as 3 weeks?
If thats the case that is going to cause some me some difficulties as my main laptop is broken and I was hoping to get a new one within two weeks since I will be going abroad.
I have found another laptop on ebay but of course I cant pay for it since dell is holding my money.
P.S I don't understand why you can configure a laptop that dell doesn't even have.
I checked dell site said okay to upgrade to win 10, updated bios etc, upgrade wiped out my recovery partition, downloaded software to recover in dos prompt woul not works said no partition, downloaded keyin cloud would not extract said zipfile is empty even though it shows 500mb. Tried to download image of restore which came with factory and was told o would have to pay $30 to buy image which came preloaded on tablet. It is only 2 years old. I should no have to pay for it, when i spoke to tech support in Philipines they said Venue 10 was not tested with 10 when dell site says it was. Im ready to throw tablet againt the wall and buy a microsoft tablet they would never ask me to pay for something that came preloaded. I have been using dos/ windows since edlin times back in late seventy early 80's
Hello,
Can someone please supply the Dell procedure to reset a Dell XPS 15 9530 back to factory settings.
No guesses please, only the recognised Dell methodology.
Many thanks
my laptop dell 15 7559 the screen goes black during working and speaker make noise if i was played song during working but the device still working the keyboard is lighted and i hear the cooling fans i bought it last august this problem apears randomly but i noticed this more when i am playing league of legends and happens with charger or not and i have to restart it from power button i updated nvidia driver but no solution this is three cases after restart
first : starts normal
second : black screen with orange and white led which is in front of lap
third : strange colors
forth : blue screen
hi if i bought a xps l502x 714wc motherboard could i use my Socket G2 (rPGA988B) i7-2640m in that board?
I have a Alienware 17 R3-3758 that I had bought 'bout 2 years ago. Until recently it's told me: "Your batter can no longer provide sufficient power to your system and needs to be replaced."
The SupportAssist program that comes w/Alienware stated that my batter is:
PABAS0241231 (COMPAL | Li-I - Lithum Ion)
I was hoping someone could link me to a site that is legit. I don't know if DELL themselves sell the batteries anymore. Also, is replacing a battery for my PC hard? I've only opened it once to reset my BIOS since it crashed. There is an update to the BIOS (1.3.10) however it won't let me update unless the battery is charged up to 10%; which is why I'm assuming I need to change my battery.
Thanks for you time for reading my problem!
is it gonna work or not?
I am trying to load software, and when i try to open it it says "unable to bootstrap". Can someone explain this in normal terms? Thanks
Hi all,
Just got an Inspiron 15-5559 Signature edition from the Microsoft store and I can't figure out how to turn off the keyboard backlight. I want to turn it off to save battery when it's not connected to AC.
I've tried pressing Fn+F10 as well as just F10 when FN is locked. I've installed Quickset and the backlight slider doesn't change the backlight levels at all. I've also went into BIOS and the backlight stays on even if I choose "Disabled".
Any ideas on how to turn it off? Thanks