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My Dell saga

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Yes I still hold my breath everytime I push that go button - BUT! - it is still starting faultlessly - its difficult to forget that it chewed through 3 motherboards and every other replaceable part to get there.

I up graded to Win 10 Pro - but that was not a picnic - the video driver appears not to be supported by Win 10 - unbelievable DEll - so had to upgrade - noon-auto - remove video driver - download Win 10 Pro upgrade manually etc - did however upgrade almost faultlessly.

The video driver does give me a bit of grief with a few programs but Win 10 recovers without to much sweat.

However - however - [and I think this is ENTIRELY WIN 10 fault - but I can't help putting a bit of blame to Dell XPS - 15] - I was changing to go somewhere and the laptop was sitting there open - it suddenly rebooted - came up with configuring Win 10 updates - but reopened.

Didn't think more of it - well now that was the problem.

Closed lid - goes into sleep - and later that night with laptop on my knee in front of TV [and tons of urgent work to do] - I opened the lid and pushed start - AND ALL I GOT was a light blue screen.

To explain - I have bitlocker configured to encrypt and decrypt - and have on start up get a light blue screen asking for the decryption password - it has worked faultlessly since turning this on - 1 year ago. Even after Win 10 upgrade.

NOW ALL I HAD was a blank light blue screen.

esc esc - gave me bitlocker - recovery screen - and yes I had the code - it worked and took me to a recovery screen - which gives you allsorts of recovery options - but NONE helped me - and no option recovery modes actually recovered me to Win 10.

CMD prompt takes you to a useful screen but this only told me all data was there - and for the record a USB stick worked to allow export of data if I needed [I was now into RECOVER/RESTORE gut wretching mode].

Cmd prompt also allows DOS like decryption of bitlocked drives - which I did - that worked - but still no boot.

Then after trolling the internet for hours and really getting no where - I found a entry [almost missed "just type unlock bitcode in blank blue screen"

AND YEP _ GUESS WHAT - worked 100% - [I had even been able to roll back the previous Win 10 update that started all this] - it booted into - the auto cleanup and Win 10 opened 100% as though nothing had been out of place.

Bitlocker - through Win 10 said drives were unencrypted - but I still had blank light blue screen on boot.

So with tongue in cheek - I told Win 10 to bitlock encrypt the drives - [apparently bitlocker Win 10 is a different from previous versions] - anyway it encrypted faultlessly and yep light blue blank screen still there - now what.

Through Win 10 I told it to turn off bitlocker ALL drives - so it goes into decrypt - and if you then look at properties the only clue that it has decrypted is Bitlocker option is "Turn on BitLocker"?

- so I rebooted - and OMG - all was normal - light blue screen NOW gone - normal Windows boot - 100%

And that is the end of the TALE.

Dell problem - "if the cap fits"


Inspiron 15

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I have the biggest piece of junk laptop that Dell cannot fix and they will not replace it. They tried over 200 times to fix it but still refuse to take it back. And they have over 100 hours of their time in this junk laptop! How much do they make per hour? 0.5 cents? The cost of this laptop was $350 American dollars. I'm still fighting with Dell for over 2 years and paying on it and it does not work! Instead of sending me a new one because I bought a new one, they offered me a refurbished. What kind of <profanity> is that?

Inspiron 15 7559 Touchpad Unresponsive

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The touchpad on my brand new Inspiron 15 7559 is completely unresponsive. The mouse cursor does not even appear on my screen unless I plug in an external mouse. I have tried looking on the Dell website for drivers to download but none of them have worked yet. Can anyone help me?

Inspiron 15 7559, Whea_uncorrectable_error

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Hi,

I've had the Dell Inspiron 15 7559 4k laptop since around January 2016 and I've had a lot of blue screen errors. It's always the 'whea_uncorrectable_error' blue screen that I get.

It mostly happens when I'm in the middle of using a program like Gamemaker, Photoshop or Maya and even when browsing in Chrome, but it's never once happened while playing a game, so I thought it might of had something to do with the Intel graphics, which I changed the drivers multiple times and nothing changed.

Most recently, the laptop has been giving me a critical error (shown in Dell's Support Assist) while going to Sleep or Hibernate mode. I noticed it when I had closed the lid for it to go to Sleep mode, about 2 hours later, once it automatically goes to Hibernate mode, the laptop would just switch off. I noticed this because when I switched it back on, I would have to switch the numlock back on to enter my password and none of my programs were still loaded. I checked Support Assist and another Critical Error had popped up, but with no error report.

I've tried reseting the BIOS, but nothing changed apart from the function key was reset - I've never needed to change anything in the BIOS. All drivers and the BIOS is up to date. I also switched off Fast-boot as it was one of the many things I read that might help the issue, but didn't. This was a clean install onto the M.2 drive I bought, but also did a full reset via the Windows setup thing, to put Windows back to the start before anything was installed.

I'm running Windows 10 Home 64, 8gb ram, Samsung 850 m.2 250gb for the OS and i7-6700hq

Any help would be appreciated

Unable to find the 2nd RAM slot Dell Latitude e5470

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Hi

Just received my new e5470 with 4GB RAM, I wanted to upgrade to 16GB (2x8GB) which I have from my previous laptop. I found only one slot underneath, the usual place for the 2nd slot next to it does not have the slot set up and it is blank. I have also removed and checked under the keyboard but it was not there either.

The BOIS setup stated that I have two slots, one is 8GB which is I know I have (I changed the 4GB which came originally with one of the two 8GB that I have) and the other is "not slotted" which I am unable to locate.

Does anyone know where is the other slot located?

Thank you

System won't boot

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Helo guys I performed a bios upgrade on my Dell inspiron mini 1010 2 weeks ago,

and it didn't go well. Since then, when I power on the system the light comes o but the screen is blank.

I really need to fix it can anyone please help me out

Disable "Tap Click" in Windows 10 on a XPS 1340

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After Upgrading to Windows 10 the Synaptics software does not work.

Tap click menu is gone from the task bar icon.

Tried a whole bunch of different drivers from other dell XPS laptops only to no avail.

I did find the solution after a bit reading through countless threads, but not exactly what others are suggesting.

Once you have the Dell Touchpad driver installed with is the Synaptics software, why Dell doesn't correct this I'll never understand.

GoTo:

HKEY_LOCAL_MACHINE/SOFTWARE/Synaptics/SynTPEnh/PopupConfig

Then look for "ShowTapToClick" in the right field, change the value from 0 to 1 and reboot.

The Tap Click menu will be active now, simple uncheck the tap to click!!!!

ENTER KEY PROBLEM!!

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I am having a very strange na dirritating problem with my enter key.  It keep pressing on startup of my laptop until i press enter manually. How to get rid of it?  :/ its so *** irritating.


Dell Update

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Hi. I have a Dell Inspiron 5759.

May I ask if it's possible to view a list of what has been installed by Dell Update?

If I type 'Dell Update' in to Windows 10 search bar, I am informed that this is a desktop application.

But selecting this does not open an application, instead a desktop message appears "Dell update: Get the latest updates from Dell".

The application "Dell SupportAssist" is nice but I don't see an option to see which Dell updates have been installed. Is this possible? I'd really like to see what has downloaded to my computer.

Thanks in advance for any info.

Airplane mode network settings laptop windows 10

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On my laptop the airplane mode is stuck on it says Wi-Fi is turned off. My tablet & phone are on line can anyone help ?

XPS 9350 - Undetectable Samsung PM951 at BOOT (PCIe/SSD)

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as usual after receiving a new DELL, I want to hard format it. This time, I cant seem to figure out how to... I cant see the hard drive partitions at BOOT... can someone help (see attached image)

Changing keyboard on an Inspiron 5558

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Hi guys,

I would be grateful is someone were to help me the following:

I have an Inspiron 5558 and it has a keyboard with the following model code 583-BCES. I think it is an Internal American keyboard, I bought it in Switzerland - so it may be a Central European keyboard, but according to my Order description and Google it is an American keyboard. I want to change it to a UK/Ireland. I can buy the keyboard but will the layout of the keys on the UK/Ireland keyboard work with the computer I have. I ask because clearly the layout of the keys on the two keyboards is different and I do not want to buy a UK/Ireland one and discover it does not work. Even if the UK/Ireland keyboard 'fits', I presume I need to reconfigure the key set-up on the OS too? In case this has any bearing, I am using Windows 10.

Thanks in advance.

Lawrence. 

Strange keyboard problem

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I dropped my laptop (case was closed) today. Later certain adjacent letters started not working sporadically: 8 i k ,

Notice that they are vertically adjacent on the keyboard. Occasionally, they won`t work at all. Most often they work only when  press the letter to the right or left immediately before, e.g.: jk or ui

Should  try disassembling and cleaning the keyboard? Or is there some diagnosis you would recommend first? 

 This is a Dell Latitude E6410 laptop. I got it as a refurbished computer, and it has been very reliable. 

XPS 15 (9550) TPM chip suddenly not accessible and BitLocker failed

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I have a Dell XPS 150 (9550) running Windows 10 Professional which I purchased in late June 2016.  This device has been running BitLocker by using the TPM chip on the motherboard since that date.  This morning July 31st 2016, the TPM chip has disappeared from Device Manager and BitLocker had to be disabled in order for the device to boot.

Is there a known issue with the TPM chip disabling?  I cannot see any TPM options in the BIOS which I can alter to try and test if there is a setting which has been disabled.

Password Reset

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hello everyone,

I am a new member in this forum and i would like to raise a problematic issue about BIOS PASSWOR of DELL Latitude E6430.

the problem is that  the bios is password protected and i cannt find it. plz how can I find the password or just remove it or any other suggestion.

 

thank you in advance


Intel Management Engine Interface Question

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I have never been able to get the Intel MEI driver to install from Dell's web page.  The installer always encouters a "fatal" error and never completes.  In device manager under system devices I see that there is a MEI entry.  I'm not sure why the Dell Installer won't work.  Anyways, you can download updated drivers from Intel but there are two versions...1.5 Mo and 5 Mo.  Can someone please tell me how I know what version I would download?  I have a Dell XPS 13 9350.  Thanks.

Dell Inspiron 15 5559 hard drive adapter

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Hi everyone,

I want to connect my hard drive from Dell Inspiron 15, 5559 to another  computer through a USB to be able to see the data from that hard drive. I was wondering if you could point me to the right adapter. A page from a store website would be really appreciated.

Thanks!

Dell laptop internal speaker and some keys of keyboard not working

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Hello ,

I have Dell Inspiron 3543. purchased on august 2015 . Its speaker and some keys of keyboard are not working . I updated all the drivers. I did Laptop's factory restore step. But none worked.  

I had shown the issue to few hardware engineers for issue confirmation. They all said It has keyboard and speaker issues. Contact to dell support as one year is not completed.  But Dell support is saying the product is not under warranty and contact dealer.  I contacted dealer. Dealer said we have updated the warranty.

To whom should I contact now? How my issue will get resolved?

Inspirion N7110 safe mode?

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Hello everyone I have a Problem. My Hard drive crashed and i would like to factory reset it. It is stuck on the windows 10 screen "Repairing disk errors. This might take over an hour to complete."  this occers right after the Dell logo screen. I have f2 and f12. I can not do much with that. I read online that f8 starts it up in safemode but i can not get it there. Any help?

8 beep sound in inspiron N5010

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Hallo,

 I have dell inspiron N5010 model laptop.From last one month it has started giving problem in booting.It creates 8 times beep sound while starting.If i keep shift+del+Cntl keys simulatanously pressed for longer time then some times it restarts normally.Some times during working also it suddenly gives black screen and  restarts with black screen and creATES same 8 beep noise.I have shown to local mechanic and he has done something it afterwhich laptop wokked for 2 weeks and same problem started again.I am really confused about dell's product.I dont know is the problem of hardware or software? Also why this is happening about Dell only?So please help to solve this problem.

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