Purchased a Inspiron 13 7000 Series on May 22, 2015 for my business. A few days ago I turned it on and there was a loud pop and it smelt like plastic burning and wouldn't power on no matter what I tried. I called tech support who said it needed a new motherboard. I have a Consumer In-Home Hardware Service After Remote Diagnosis warranty. So they sent tech out to fix.
Tech calls and said that usually there is more damage to system then just motherboard and that if I can smell something burning it has become hazardous and should be replaced. So I told him that they said I could send to depot to fix but could take 14 business days. I informed him I need for business and travel a lot and cant go that long without system. He said that since it only 34 days you can use 12. Customer Replaceable Units and Whole Unit Replacement or 14, Advanced Exchange that comes with the Consumer In-Home Hardware Service After Remote Diagnosis Warranty that you have with your system.
So I called to ask about this and was told first you can only get a replacement if it is 30 days or less so I asked them to show me were it says that on this warranty. He couldn't then he said that were is says replaced as a whole unit meant a part under number 12 of warranty even though it says if the telephone technician determines that the Product is one that should be replaced as a whole unit, a whole replacement unit with a prepaid return mailing label for the defective return may be sent directly to you.
Then I asked about what does replacement part or product (“Replacement Item”) mean under number 14 of warranty. I was told that is for tablets, monitors, projectors and that product (“Replacement Item”) meant a part. I asked were does it say tablets monitors ect.. He said that is just a generalized warranty and doesn't list items. I figured warranties were legal documents.
I have Included a copy of my warranty and hope someone can tell me what number 12 and 14 mean on it.
www.dell.com/.../documents~in-home-service-contract-12_8_2011.pdf