I order a Dell 13 7000 2 in 1 series 10 days, After 9 days my order has been cancelled without my consent or any notification. This was meant for remote work that I do and I was waiting anxiously for this Laptop and all of a sudden they cancelled it.
I called customer service and they told me it is because order was taking too much time in processing and now it is out of stock. When this laptop parts were out of stock how in the world they took my order. After wasting my 9 days without even notifying me they cancelled my order on their own will.
I called sales and they told me they cannot order this laptop anymore and I have to wait 15 more days and they can't entertain any other laptop similar or higher price in the same price range. This is the worst experience I have encountered in my 9 years. I have purchased around 7 dell laptops in these years and this is freaking frustrating and bizarre (pardon my language). Dell has to compensate me on this either they process my order with any laptop of same config or higher in the price I paid or they'll lose their loyal customer. I always thought Dell has the best customer service and I had it previously but now they're getting worst and don't care about their loyal customers anymore.
