Hi Care63,
Welcome to the Community.
I would recommend you to perform system diagnostics to ensure it is not an issue with the hardware. To launch diagnostics, turn on the system and tap F12 key to access One Time Boot Menu. Highlight diagnostics and hit enter . For more information click the link mentioned below:
Please refer to the link mentioned below for information on error codes:
Please keep me posted with the results.
Thanks & Regards
Manshu S
#iworkfordell