Hello,
I have a brand new Inspiron 5758 running Windows 8.1. I've had it for two weeks and I'm having difficulty with my Lacie 750GB external hard drive.
The problem with it varies:
1. I sometimes get an error message that the USB device I've plugged in is not recognized, which I can power off the external and when I power it back up again it's recognized and all is fine.
or
2. The drive is there, I can access it but the files aren't there. Apart from the root directory it says that all folders are empty, or sometimes, all the folder will be there, but they will all be empty.
or
3. The drive is there, I can see all the folder and files, but if I try to manipulate the file in any way (ie run it, or move it) it will tell me that the file is no longer located in that directory.
At first I was having issues with the power management of the USB ports and it was turning them off and wouldn't turn them back on. Once I changed that setting the problem stopped happening every time the laptop goes to sleep, but it's still happening way too often.
The external hard drive is in perfect working condition, the cable is fairly new and I had zero issues with it on my previous laptop.
I'm hoping that someone might be able to help shed some light on this and help me out. I'm very frustrated, I've had several issues with this laptop (all of which I've managed to fix with the help of Google) and I don't think I had this many issues with my last laptop in the 4 years I had it, and I've only had this one for 2 weeks.
Thanks in advance, and I really appreciate anyone that has any suggestions to offer.
Paula