I purchased a Dell Inspiron 15 3000 Series in July of 2014, which I used for schoolwork. By November, I noticed horizontal lines across the screen that became more prominent by the day, until eventually there were black blotches covering the entire screen. When I called Dell and described the issue I was having, they told me it was not covered by the warranty. Okay? So, I began using my laptop by connecting it to the TV. That worked perfectly fine until earlier this month, when the laptop wouldn't start at all. I connected my sister's laptop to the same TV using the same plug, and it worked just fine. When I called Dell again, I was told not only should my initial issue have been covered by the warranty, but that this new issue is as well. He then apologized on behalf of Dell, then transferred me over to someone who could put in an order for repair. On Wednesday (04/29/15), I received an email stating repairs had begun. Sweet! But when I checked the status of repair today, I learned this was not true at all. The defects from the defective product I purchased is once again listed as "not covered" and is on "billable hold". My question is this. Has anyone else experienced similar issues? If so, did Dell's warranty cover them? I'm a single mom and not sure whether to fight this with a customer service representative over the phone, contact corporate directly, or seek the assistance of the ***. It just seems like such a headache for a system that is relatively brand new. I'd understand if it was dropped on the floor, or if I'd spilled something on it, but such wasn't the case. This is my first Dell experience. Are they all this unpleasant?
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