I've ordered about 7 laptops and back in the day even a x51v, Dell Streak, and more from dell. Most of those orders up until my last 2 xps's had issues. But nothing big, usually just had to repeat some stuff such as my address.
So fast forward to now. I got my tax return in and decided to pay off my last notebook which has next to nothing left owing. I place an order online to order a replacement (Alienware 17). Three days later the order status is still on "order processing". No big deal... dealt with this in the past. I call in, first guy tells me that my order # is invalid. I ended up repeating it, plus my customer # and all that to him 6-7 times. He tells me I am remembering the #''s wrong, I inform him this is from the email.
Now I am transferred to another guy. He speaks very fast, has the mic on his lips and is in a very loud environment. He was supposedly in sales. This guy tells me that my order # and Customer# is wrong, but the Purchase ID was valid. He asks for some of my info like name and address, I provide it 2x, and then he decides to tell me he has a different name and address on file. At this point I gave up.
So I used Dell Chat. The representative took a bit to look things up, but then came back to me saying she noticed the order was on hold. She proceeded to tell me that I will now get a call in 24-48 hours.
I can't even cancel the order or anything. No one knows anything and all that happens is my order gets further delayed. I just want to replace the XPS I've been using. This is for work and play. So to get all excited and then be left in limbo is really not the greatest experience.