| 01:23:10 PM |  | Genesis | What application are you using to burn the media? |
| 01:23:48 PM |  | Amanda | I tried a lot of burning programs and they do all the same |
| 01:25:13 PM | | Amanda | Like I said it works on my desktop Why does it not working on this machine? |
| 01:25:56 PM | | Amanda | My desktop is a very old machine and this machine should be so much better |
| 01:26:55 PM | | Genesis | That will still depend on the hardware, Amanda. The Optical drive is ready to be replaced for the system. With regard to the slowness though, we could only suggest an Operating system reinstall for this since no issue was found on the Dell Diagnostics |
| 01:27:15 PM | | Genesis | Do you still have the Windows 7 OEM Media? |
| 01:29:36 PM | | Amanda | Yes we done that all so reload everything I would like if they just could can come and test the machine with a new CPU and see what is happening because the one before this one has the some problem and they replace his CPU and it work a lot better |
| 01:30:06 PM | | Amanda | Done a format on the machine |
| 01:31:05 PM | | Genesis | Sorry, Amanda, unfortunately, we could not send out the CPU without an error from the Diagnostics. From what I see here, the system has a Pro support warranty. You could try them out if it is still possible to include the CPU for this. |
| 01:31:21 PM | | Genesis | Would you like to contact them so they could check this further? |
| 01:32:22 PM | | Amanda | It does not help to contact them I already ask and they support are so bad Like I said they don't even phone me back |
| 01:33:01 PM | | Amanda | Okay well it seems you can not help me either So I will go on and just put bad reports everywhere |
| 01:33:52 PM | | Genesis | Sorry for the inconvenience. I'll have them contact you to have this checked, Amanda. From the details here, they tried to call you multiple times but were not successful. |
| 01:34:06 PM | | Genesis | Could you confirm to me the number that you are using so that I could update this? |
| 01:35:40 PM | | Genesis | Is that this number: ? |
| 01:36:29 PM | | Amanda | YES AND I DID SEND VIA MAIL ALL SO FOR THEM .......LIKE IT SAID THAT IS NOT TRUE GOT NO MISS CALL ON MY PHONE AND MY PHONE IS THE WHOLE TIME WITH ME BECAUSE I AM WAITING FOR THEM TO CALL Thanks for trying to help me have a great day |
| 01:37:11 PM | | Genesis | Thanks. I'll inform them to call you again, Amanda. |
| 01:37:21 PM | | Genesis | Please continue to use the Case ID 908410053 as reference for this issue. |
| 01:37:40 PM | | Amanda | Okay we will see |
| 01:37:56 PM | | Genesis | Thank You for choosing Dell Hardware Warranty Chat Support. Have a Great Day! |
| 01:38:36 PM |  | System | Genesis has left this session! |
| 01:38:36 PM | | System | The session has ended! |
This is the second one I done on the chat session They are just telling lies on my case number never contacted me. I am not a IT person they want to do everything telephonic and sometime I do not even understand what they are talking about and when I do what they said nothing works Every time they do something the machine is even worse off. If they want to provide good service they need to come out and get this machine right. This machine is was so expensive and then they not even provide you with good service and support you. How do they expect that I will do business with them again Will not recommended any body to them ever again It was never like this before I struggle now months and months with them. Like they said they only send someone out to replace stuff and they just put in the stuff and never make sure that is loaded again ext ext They do not know what they are doing there Please is there any one who knows this machine and can this sorted out for once and for all. They must test it them self This machine take about 7 minutes to start I mean how bad is this in front of clients for there product and done changes because my DVD/CD do not want to burn and when they did changes know it would not even read the it Now how do you understand it and then they can still tell me there is nothing wrong with it Where I did the same things on my desktop computer exactly the same and everything is working fine same program used the same disk what did not want to burn on this machine though it could maybe be the disk This is a workstation computer what should be able to work faster like it was before and do a lot more stuff then a normal desktop.