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Re: Blank screen, where is my windowsOS? Hard drive F12 FAIL

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Hi,

Thanks for reaching out to us. Let's try few other troubleshooting steps:

1. Check in BIOS if the hard drive is detected. Load BIOS defaults. (Press F2 on Dell logo screen to enter BIOS setup)

2. Re-seat the hard drive to ensure the hard drive cable is properly secured.

3. Run hardware diagnostics and make a note of the complete error message/codes.

May I know the results of the hardware diagnostics? Were you able to successfully boot in Safe mode? The lock LEDs are diagnostic indicators and I will need the system model number to check what it means when 9 is lit.


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