Hi bensmcc,
Thank you for your reply and for providing an update on the status. I apologize for the delay in responding to your request and the inconvenience caused.
Please send me the information requested below via Private Message, so that I can verify the details and provide the options available:
1. System Service Tag:
2. Name on the account:
3. Phone Number:
4. E-mail Address:
5. Best Time to reach you:
6. Did this issue start recently or is it occurring from the first day?
To send a Private Message, click on my name in Blue and then on Start Conversation.