Hi Gary8234,
Please run diagnostics to confirm hardware functionality. Here are the steps:
- Restart the system and immediately start tapping the 'F12' key to enter the 'Boot Menu'.
- Use the 'Down Arrow' key to highlight the 'Diagnostics' option. Press the 'Enter' key.
- The diagnostics will begin. Please note the exact error message/code, if any appears on the screen.
Also, try draining the residual charge from the system and check if that makes any difference. Here are the steps:
- Disconnect any external peripherals (flash drives, printers, external hard drives) from the computer including the battery and AC Adapter.
- Press and hold the power button for 20 seconds.
- Reconnect the battery and the adapter. Try to restart the computer and check functionality.
Hope this helps. Please reply if you have any questions.