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XPS 15 1tb + 32gb ssd Hard drive configuration

August 24, 2016, 1:23 pm
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I have just bought an XPS15 9550-8076 from an outlet store and it came with a 1tb hdd + 32gb SSD.

Currently the OS is installed to the 32gb ssd and the 1tb is just set as a data drive.

Immediately im having issues as the OS drive is tiny and i have managed to almost max it out just installing office.

Looking online it seems that the SSD should be a cache drive and the OS should be installed on the 1tb, is that correct?

I spoke to dell technical support earlier asking this question and I was told that the OS should be on the SSD as i received it, however the person i was speaking to did not sound very confident or like he understood exactly what i was asking.

I'm wondering if having bought from an outlet store this was returned and restored incorrectly.

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Dell Inspiron N5050 slow to start and runs slow

August 24, 2016, 2:13 pm
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A little while ago I put a new 1TB hard drive in my Dell Inspiron N5050 to replace the old 500GB one. I used the Windows backup program on the computer and the information on the Windows website. I transferred the system image to a backup hard drive, then installed it onto the new hard drive. I've tried a disc cleanup, defragmenting the hard drive, and I've run all the diagnostics that Windows has and still this thing is SLOW!

 I'm running Windows 7 64 bit, my computer has an Intel Core I3 processor. I still have the old hard drive with everything still on it and I still have the system image on the backup hard drive. Please if anyone can help, I would GREATLY appreciate it, this thing is driving me nuts (My OLD Inspiron 1420 with a Core2 Duo processor runs circles around my N5050!)

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XPS 13 9350 Fails to boot into Windows 10 after Dell BIOS update

August 24, 2016, 2:31 pm
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Hi,

I have a new XPS 13 (Service tag 64K2KC2 ePSA Build 4304.07) that I have only had since the 16th of this month.

All has been fine until a couple of hours ago. A Dell message popped on the lower right hand corner to of the screen to tell me there was a Dell bios update. I selected to install the bios update and now the laptop will not boot.

I get the Dell logo and then a plain blue screen. 

Any ideas how to recover the system?

Thanks,

Richard

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Sony MDR-xb950 Bluetooth Headphones connection issue

August 24, 2016, 2:59 pm
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My dell XPS 15 9550 will work fine with a number of bluetooth speakers.

Now when I am try to connect it too my Sony mdr-xb950 bluetooth headphones it pairs, then says connected, then drops to "paired".

And then sound still comes out of the laptop speakers and not the headphones.

I look in the sound settings and the headphones are nowhere to be found.

I updated the bluetooth drivers and nothing has worked. I have been looking all over the internet for a solution.

PLease help!

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WD15 + Seagate Backup Plus Slim + XPS 13 9350 = Undetected USB Device

August 24, 2016, 7:04 pm
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Finally got around to incorporating my WD15 docking station to my XPS 13 9350. Connection is fine. Laptop powering up. Speakers working. Tablet charging. Second monitor clear as can be. Seagate Backup Plus Slim 1TB - undetected USB device. Plugged it directly into the laptop and it popped right up. Back into the WD15 and - undetected USB device. I've seen some internet posts with upgraded Windows 10 / backup drive fails, but so far nothing with this docking station (or I haven't looked long enough). Anyone else go through this? Would definitely appreciate any Ideas. BIOS and drivers are all up to date. Many thanks.

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11-3157 2 in 1

August 24, 2016, 7:53 pm
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I replaced the 1801 wifi card last week because it wold not work. updated driver for same. *** 1 week it quit again. any ideas??? 

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RE: Reset Dell Inspiron Laptop to a previous date?

August 24, 2016, 5:14 pm
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How to reset my sell to an earlier date?

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Inspiron 15 slow response

August 25, 2016, 1:38 am
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My Inspiron 15 3000 Series responds very slowly and sometimes not at all using Edge. I have switched off and on router and laptop - no improvement

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Inspiron 5559 freezes after Anniversary Update Win 10

August 25, 2016, 3:43 am
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I noticed recently my taskbar, sound, and notifications not working after a while using Win 10 Anniversary Update. I installed latest drivers and also the latest Bios update but hasn't helped. I even created a Windows 10 media creation USB tool and did a fresh install. I also went to Dell site and created their Windows 10 install tool and performed the same clean install. Got the same issues with freezing. I'm glad I kept my desktop PC running Windows 7 or I would be rather mad right now. How in the world can one update mess up so much? This seems to be a major issue with PC's that received the Anniversary Update.

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Installation error with Dell Precision Optimizer 3.5.5 on Dell Precision 5510

August 25, 2016, 4:24 am
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Hello,


I tried to install the newly released Dell Precision Optimizer v3.5.5 (A00) August 18, 2016 on my Precision 5510, running Windows 7 64bit.

During the installation, an error panel pops up with this text:

> SetupNew\setup.cpp (140)
PAPP:
PVENDOR:
PGUID:
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@Windows Vista Service Pack 1 (7601)
IE Version: 9.11.9600.18426


The installation then fails and the installer log shows the following:

[08/25/16 13:16:06]    Open file: C:\ProgramData\Dell\UpdatePackage\Log\Application_KKJH9_WN32_3.5.5_A00_2016-08-25.txt
[08/25/16 13:19:12]    User Command: attended
[08/25/16 13:19:12]    DUP Capabilities Value: 2097151 (0x1FFFFF)
[08/25/16 13:19:12]    DUP Vendor Software Version: 3.5.5
[08/25/16 13:19:12]    Local System/Model Compatible with this Package? Yes
[08/25/16 13:19:12]    Local System OS Version: 6.1.1.0
[08/25/16 13:19:12]    OS Compatible with this Package? Yes
[08/25/16 13:19:12]    Local System OS Language: DE
[08/25/16 13:19:12]    Language Compatible with this Package? Unknown
[08/25/16 13:19:12]    User Parameter: logfile
[08/25/16 13:19:12]    User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\Application_KKJH9_WN32_3.5.5_A00_2016-08-25.txt
[08/25/16 13:19:12]    Extraction-miniunz path: C:\PROGRA~3\dell\drivers\APPLIC~1.5_A\miniunz.exe
[08/25/16 13:19:12]    Extraction-arguments:  -x C:\tmp\Dell\2016-0~4\APPLIC~1.EXE -o -d C:\PROGRA~3\dell\drivers\APPLIC~1.5_A
[08/25/16 13:19:13]    Extraction-GetExitCode: 0
[08/25/16 13:19:13]    Identified Behavior : attended
[08/25/16 13:19:13]    Temporary payload log file name: C:\ProgramData\dell\drivers\Application_KKJH9_WN32_3.5.5_A00_2016-08-25\DUPEA2.tmp
[08/25/16 13:19:13]    Translated Command Line : POAInstaller.exe KEY=46DA-1885-FF10-13DC-BDAD LOGFILE=C:\ProgramData\dell\drivers\Application_KKJH9_WN32_3.5.5_A00_2016-08-25\DUPEA2.tmp
[08/25/16 13:19:13]    Path : C:\ProgramData\dell\drivers\Application_KKJH9_WN32_3.5.5_A00_2016-08-25
[08/25/16 13:19:13]    Identified Behavior : attended
[08/25/16 13:21:42]    Append Vendor Software Log: C:\ProgramData\dell\drivers\Application_KKJH9_WN32_3.5.5_A00_2016-08-25\DUPEA2.tmp
[08/25/16 13:21:42]    
--- Start of Vendor Software Log ---

[08/25/16 13:21:42]    
--- End of Vendor Software Log ---

[08/25/16 13:21:42]    Vendor Software Return Code: 4294967295
[08/25/16 13:21:42]    logo.png
[08/25/16 13:21:42]    (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[08/25/16 13:21:42]    Name of Exit Code:
[08/25/16 13:21:42]    (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[08/25/16 13:21:42]    Exit Code set to: 1 (0x1)
[08/25/16 13:21:42]    Result: FAILURE

Previous versions of the Precision Optimizer software installed fine. I tried both updating the previous installation as well as uninstalling and re-installing.


Any idea how to fix this?

Best regards,

    Bernd

 

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laptop shuts down by itself when in sleep mode

August 25, 2016, 6:18 am
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Hi,

I have a Dell inspiron 15 3000 series, with windows 10 installed on. When it goes to sleep, the laptop automatically shut down. when i press the power button it does not go on instantly. i have to press it several times or long press the power button for it to go on.

please advice

thx

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Inspiron 11 - 3147 Power off but still on!!!????

August 25, 2016, 7:00 am
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Just installed Windows 10 Home with the anniversary release and upgraded BIOS to A10.  Now,  the really weird part is if I power it off completely it is still running somehow because the case is warm back around the CPU vent slots.  It isn't plugged in charging, Windows goes through its shutdown normally, screen goes completely black, all lights are off, but it stays warm and eventually drains the battery.  I've also had the difficulties resuming from sleep like others have had.

Has anyone else had the "staying on after power off" issue?

Is reverting to A07 BIOS the only solution?  Is A11 coming out soon with the fix?

Thanks!

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Latitude E7440 Bluetooth issue after hibernate or dock de-dock

August 25, 2016, 8:00 am
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hello

i have a weird issue that i lose the Bluetooth after an hibernate or dock de-dock of the laptop..

the bios is the latest A18.

we try to uninstall and reinstall the driver and application same thing.

we are running windows 10 OS

Thanks

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TPM module Missing

August 25, 2016, 8:44 am
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We have several XPS 13 9350's . On one of them I can't configure Bitlocker as it can't find a compatible TPM , we use the same image to install these so it's not the image. I'm aware that I can set up Bitlocker without TPM by setting a GPO but this obviously doesn't fix the underlying issue.

When I checked device management there is no Security Device tree nor is there anything listed under system devices regards TPM.


Going into tpm.msc it complains that it can't find the TPM


It's switched on in the BIOS and I've unchecked TPM, rebooted and rechecked the option but to no avail.


I've rebuilt the machine from scratch but still no TPM

Help!

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Insprion 13 7349 touchscreen not working

August 25, 2016, 9:08 am
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I bought my laptop 1 month ago and everything was worked fine until last night.

My laptop's touchscreen function was suddenly disappeared,
and I have tried the following method to try solving the problem myself but they all not worked:

1. Update BIOS
2. Update all drivers from Dell websites (includes Intel Serial IO etc.....)
3. Use Dell diagnostic test (which shows "We are unable to find the selected device")
4. Reset / Restore my computer

So what I discovered is in device manager in my laptop
1. There is no HID-compliant touchscreen driver installed

2. There are 2 HID-compliant mouse driver were installed and the one I clicked out should be the touchscreen that recognized wrongly by Windows 10

3. There is 1 Unknown USB device keep appearing and disappearing in "Universal Serial Bus controllers"

This laptop was designed very nice and it's price-worthy,
I guess this problem is not caused by Dell but Windows 10,
but I hope I can fix up this problem as soon as possible.

I attached a screenshot of my device manager as attachment for your reference.

Awaiting your prompt replies, thanks.

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XPS 15 unable to find boot device

August 25, 2016, 9:20 am
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Hello, I hope someone can help please. I got my XPS 15 service tag

<ADMIN NOTE: Service tag removed per privacy policy>

 in March 2013.

Unfortunately, not long after it arrived I became ill and didn't really use it, preferring my desk top instead. I did use it only very occasionally until the start of this year when I had a project I needed to use it for. The computer had several updates to catch up on and after updating started to become less stable until it stopped really working at all. It didn't get by POST most of the time.

After contacting Dell I paid over £200 (as it was out of warranty) to have the on-line engineer chats, which did not remedy the issues, and to have it picked up and a cable replaced. This was in March. By the middle of June the computer was in the showing the same signs as before (not getting past POST). This time Dell uplifted it and replaced the hard-drive free of charge.

The computer seemed to be fine after upgrading to Windows 10 but I had no Bluetooth, so one of the Dell technicians sent me a link to get all the drivers and updates to solve my issue. I downloaded and installed all the updates and drivers via the link. After downloading and installing the recommended Dell BIOS update my computer returned to the same state as before.

After contacting Dell about this they have stated the problem is that I now need a new motherboard for £600. My computer cost £1,107.50 and I have already spent over £200 trying to remedy the situation and I seriously don't have £600 to get a new motherboard.

I don't understand how the same symptoms can be attributed to a different part of the computer by the engineers each time. Surely the past diagnostics have been wrong and I have been given a link from a Dell technician that has scuppered my machine once more.

Please help! 

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Inspiron 11 3157 cannot access boot menu

August 25, 2016, 9:45 am
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I'm running windows 10 on a dell inpiron 3157. I want to run an OS off of a usb drive. However, when I turn on my computer and hit either F2 or F12, as soon as the dell splash appears, windows opens anyways. The Dell logo disappears for a few seconds before a blue windows screen covers my screen, and then my sign in page appears. I have fast startup disabled. Only one time in the past hour of trying have I seen the Options for F2 and F12 appear with a blue loading bar below the dell logo. However, windows still ended up booting.

Please help!

Eric

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Dell Precision M5510

August 25, 2016, 10:38 am
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Hello,

I have just bought a dell precision. When I try to switch it on nothing happens. The charger seems to be working as the light at the end of the cable lights up. There is no feedback at all from the laptop. I do not know if there is supposed to be some light lighting up on the laptop to indicate that the laptop is switched on. 

I am trying to leave it charging to see if it works at some point in time. 

It would be greatly appreciated if anyone can help. 

Thanks for your time.

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Dell Precision 5510

August 25, 2016, 11:37 am
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Hello,

I have just bought a dell precision 5510 laptop. The laptop is not turning on at all. The charger looks like it is working since the light at the end of the power chord is lit. Having said that there is no visual feedback that the laptop is getting any electricity. I am not sure if there is any light that is supposed to light up if it is getting the required power. 

I would appreciate any help on the matter

Thanks a lot 

Mark

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m.2 format ssd for an inspiron 15 7559

August 25, 2016, 5:36 pm
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When we purchased this laptop, I tried to verify with Dell Support what ssd would fit before the laptop arrived so we could order and have it I hand. I was told the m.2 2280 ssd format was correct and ordered the Samsung 850 EVO. After both arrived, I went to install the ssd and the slot was not the same as the layout of the ssd - it only had one notch vs. two for the Samsung 850. I did some research and found out it the mobo was designed for the pcie m.2 ssd. So I sent back the 850 and ordered the Samsung 950 PRO. I installed it and nothing - could not get the laptop to recognize the ssd no matter what. SO here it is, about 8 months later and I still have a $200 ssd doing nothing. Anyone have any ideas? We'd love to put the operating system on the ssd and use the 1 TB hybrid for everything else!

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