Hi bethsdell,
Thank you for the reply.
Let me know if you have performed virus scan on the system.
Also, please refer to the steps mentioned below:
1. Right click Computer and choose Properties
2. Click on System Protection
3. In the list of available drives, check if you have a partition name mentioned two times.
4. If yes, one should be with the word "Missing"
5. Uncheck that partition
6. Restart the system and check if the system restore works
Thanks & Regards
Manshu S
#iworkfordell