Hi Daydarkness,
Thanks for providing us this information. I understand it is a BIOS password that needs to be reset on the system.
Please contact me through a private message by clicking on my name highlighted in blue. On the next page, click the envelope icon and provide your service tag and contact information so I may access your system records.
If you have any further queries, please feel free to contact us.
Thanks and Regards
Sandeep P
#iworkfordell