Hi DETOMINE,
Welcome to the Community,
Sorry that you're having trouble with the driver update utility.As posted above I had contacted our internal support team to check on this and was informed there is no issue with the utility.
I am happy to get back to them and have it checked again.Please send me a private message with the following details:
1.System Service Tag number(cannot be posted here due to privacy policy):
2.Windows version installed on the system:
3.Have you upgraded or reinstalled Windows on the system?
To private message click on my user name and click start conversation.
Thank You