Bought new XPS 11 from Amazon shipped to Chile (with no international warranty, only US, so that I cannot use local Dell service for free). After 40 days the following started to occur:
The unit won't start with the AC power cord plugged in.
With the ac power unplugged it starts normally. When started, plugging AC power charges the battery normally. Within 5 seconds or less from the moment the AC power cord is plugged in it still can be started. After 10 seconds, it fails to start. Specifically, while the LED light on the power button itself stays on while I PRESS the button -- it goes off the very instant when I RELEASE the power button. Nothing happens then, no fan, black screen.
With the ac power unplugged, I can press and hold the power button, then insert the power cord while holding the power button down, then release the power button -- this starts the unit normally.
The pre-boot diagnostic tests are all passed with no errors.
The BIOS (A2) has been re-flashed.
The AC adapter status shows 45W in the BIOS. The battery shows healthy in the BIOS.
Chat with 3 different reps still doesn't reveal the truth as to what's happened.
Anyone please help.