I'm disgusted with the lack of help I have recently received from India and Costa Rica when trying to get in touch with Dell in Canada or the US re a safety issue with my charger
Many upset owners of the Alienware M17X R4 have had issues with the computer not recognizing the charger
I went through this for a very very long time.
Now the charger is damaged where the cord joins the connector that plugs into the back of the computer.
The insulation has broken and the insulation on the wires inside has worn away so the wires are arcing/sparking when plugged in
India and Costa Rica don't see this as a manufacturing flaw when it clearly is. It is also a safety hazard that can kill someone by starting a fire
No one at Dell wants to help so I have contacted the Canadian Government to report an unsafe product
I will be contacting UL (Underwriter Laboratories) to do the same
Fix your *** Dell or face a worldwide recall...I've had enough