Here is what I have
Inspiron 17 (5748, Mid 2013)
Service Tag : <ADMIN NOTE: Service tag removed per privacy policy>| Express Service Code: <ADMIN NOTE: Express service code removed per privacy policy>
Product ship date: December 12, 2014
On 5-30-15 my computer would not boot up.
On 6-3-15 sent back to Dell for repair
On 6-16-15 received computer back after being told the mother board was replaced. I powered the laptop up without plugging in power and everything seemed fine.
On 6-17-15 (Wednesday) laptop would not turn on had no power at all. Call tech support and was told that a service tech would contact me in two days to come out and repair.
On 6-17-15 called to verify that I would receive service the next day Friday 6-18 and was told that parts were on back order until 7-13-15. I explained that this was unacceptable and was told someone would contact me in 48 hours. Since it was Thursday I would be contacted on Monday.
So today 6-22-15 I call and am told that it would be 7-10 days before a replacement could be sent.
Several comments:
1-I need my computer to run my husbands business. I am going on 30 days without a computer.
2-After reading many, many online complaints about Dell computers as well as the tech support I am concerned that even if I receive a new-refurbished computer I will have the same problem in a matter of months.
3-I would like to know why it is out of the question to ask for a full 1-yr warranty on the refurbished computer that is being sent to me. If Dell truly stands behind their products then they should have offered this without me asking only to tell me this can not be done.
4-to make this most acceptable to me I should receive a new computer, not refurbished with a full 1-yr warranty. if not the very least I should receive the 1-yr warranty at no cost.
this is the first time that I have posted a complaint and do not like doing so. I chose Dell believing I was purchasing the best computer as well as good support. I would like to post that my concerns have been resolved and that I am once again happy with my purchase.
Would you please direct me in how I can get this resolved timely and address my other concerns.
Thank you.