I know there has already been other posts regarding the screen burn-in problem, although PCworld, has claimed that the screen can be replaced for customer out of warranty, and customers who are experiencing the problem should contact technical support, however as I have just contacted a technical support, Dell seem to be totally being totally unhelpful as the technical support just told me they are unaware of the issue and has no other report on the problem. The technical support then asked me to go through over an hour of diagnosis, updating drivers and even remote into my PC and did a few checking. After all the answer is that he is not able to help, except a screen replacement at a cost. The burn-in problem is certainly a manufacturing defect! Your technical support denying knowing the issue and wasted me an hour is not going to save you much but is going to lose you a loyal customer.
↧