Advanced Pattern test Failed WME02-19M?

I keep recieving an error for memory diagnostics test on the Support assist software.

Windows memory diagnostics test showed no problems.

I ran the utility with F12 it also showed no problems.

I even replaced one of the RAM modules and still recieved an advanced pattern test fail.

There are no issues in Windows environment with memory and no blue screen crashes.

SupportAssist Log File

Wednesday, June 17, 2015 4:56:41 PM

Overall Test Result: Failed

System Memory

Total Physical Memory:

16.00 GB

Maximum Supported Memory:

16.00 GB

8192 MB DDR3 (1600 MHz)

Source:

SMBIOS

Memory Size:

8.00 GB

Memory Type:

DDR3 (1600 MHz)

Memory Manufacturer:

Micron

Memory Part Number:

16KTF1G64HZ-1G6E1

Memory Serial Number:

0F230A34

8192 MB DDR3 (1600 MHz)

Source:

SMBIOS

Memory Size:

8.00 GB

Memory Type:

DDR3 (1600 MHz)

Memory Manufacturer:

Hynix/Hyundai

Memory Part Number:

HMT41GS6BFR8A-PB

Memory Serial Number:

381C3598

Advanced Pattern Test
Test Started		6/17/2015 4:48:13 PM
Error Message:	Memory read-write error at physical address 000000013D44FFC4H. Wrote pattern 55555555H, read back pattern 554D4555H.	6/17/2015 4:49:05 PM
Error Message:	Memory read-write error at physical address 000000013D44FFC8H. Wrote pattern 55555555H, read back pattern 55155555H.	6/17/2015 4:49:05 PM
Error Message:	Memory read-write error at physical address 000000013D44FFCCH. Wrote pattern 55555555H, read back pattern 55555455H.	6/17/2015 4:49:05 PM
Error Message:	Memory read-write error at physical address 000000019ABCDB0CH. Wrote pattern 55555555H, read back pattern 55555455H.	6/17/2015 4:49:05 PM
Error Message:	Memory read-write error at physical address 0000000297A27FCCH. Wrote pattern 55555555H, read back pattern 55555455H.	6/17/2015 4:49:05 PM
Error Message:	Memory read-write error at physical address 00000001F596048CH. Wrote pattern 55555555H, read back pattern 55555455H.	6/17/2015 4:49:05 PM
Test Finished:	Failed (Error code: WME02-I9M)	6/17/2015 4:50:10 PM

Bit Low Test
Test Started		6/17/2015 4:50:11 PM
Test Finished:	Passed	6/17/2015 4:50:29 PM

Bit High Test
Test Started		6/17/2015 4:50:29 PM
Test Finished:	Passed	6/17/2015 4:50:49 PM

Nibble Move Test
Test Started		6/17/2015 4:50:49 PM
Test Finished:	Passed	6/17/2015 4:51:11 PM

Checkerboard Test
Test Started		6/17/2015 4:51:11 PM
Test Finished:	Passed	6/17/2015 4:51:32 PM

Walking One Left Test
Test Started		6/17/2015 4:51:32 PM
Test Finished:	Passed	6/17/2015 4:52:10 PM

Walking One Right Test
Test Started		6/17/2015 4:52:10 PM
Test Finished:	Passed	6/17/2015 4:52:48 PM

Auxiliary Pattern Test
Test Started		6/17/2015 4:52:48 PM
Test Finished:	Passed	6/17/2015 4:53:15 PM

Address Test
Test Started		6/17/2015 4:53:15 PM
Test Finished:	Passed	6/17/2015 4:53:38 PM

Modulo20 Test
Test Started		6/17/2015 4:53:38 PM
Test Finished:	Passed	6/17/2015 4:54:46 PM

Moving Inversion Test
Test Started		6/17/2015 4:54:46 PM
Test Finished:	Passed	6/17/2015 4:55:39 PM

Windows Memory Test
Test Started		6/17/2015 4:55:39 PM
Test Finished:	Passed	6/17/2015 4:55:39 PM

System Summary

Product

Alienware 17 R2

Service Tag

GGD0R32

Express Service Code

358-178-463-02

Operating System

Operating System

Name	Microsoft Windows 8.1 (64-bit)

Build Number

9600

DirectX Version

Windows Directory

c:\windows

System Directory

c:\windows\system32

Maximum OS Memory

128.00 GB

System Name

ETTORE

User Name

Ettore DE Gaetano

Windows Update

Automatic Updates

Automatic download and install

Last checked

2015-06-17 15:06:43

Security

Windows Update

Automatic Updates

Automatic download and install

Last checked

2015-06-17 15:06:43

Firewall - Windows Firewall

Windows Firewall Enabled

Yes

Virus Scanner - Kaspersky Anti-Virus

Product Name

Kaspersky Anti-Virus

Program Up To Date

Yes

On Access Scanning Enabled

Yes

Virus Scanner - Windows Defender

Product Name

Windows Defender

Program Up To Date

Yes

On Access Scanning Enabled

Motherboard

Manufacturer

Alienware

Product

Alienware 17 R2

Chipset

Intel PCH HM87

ePPID

CNAlienware 17 R21296355J000D

BIOS

Vendor

Alienware

Release Date

04/14/2015

BIOS Version String

A04

ROM Size

2.00 MB

SMBIOS

Version

2.8

Intel(R) Mobile Express Chipset SATA RAID Controller

Interface

PCI

Location

PCI bus 0, device 31, function 2

Type	RAID Controller

Class

01h:04h:00h

PCI Identification

Vendor Name

Intel Corporation

Vendor ID

8086h

Device ID

282Ah

Revision

05h

Driver Provider

Intel Corporation

Driver Version

13.1.0.1058, 5-2-2014

Driver

c:\windows\system32\drivers\iastora.sys

Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)

Interface

PCI

Location

PCI bus 0, device 20, function 0

Type	USB xHCI Controller (USB 3.0)

Class

0Ch:03h:30h

PCI Identification

Vendor Name

Intel Corporation

Vendor ID

8086h

Device ID

8C31h

Revision

05h

Driver Provider

Microsoft

Driver Version

6.3.9600.17797, 4-9-2015

Driver

c:\windows\system32\drivers\usbxhci.sys

Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D

Interface

PCI

Location

PCI bus 0, device 26, function 0

Type	USB EHCI Controller (USB 2.0)

Class

0Ch:03h:20h

PCI Identification

Vendor Name

Intel Corporation

Vendor ID

8086h

Device ID

8C2Dh

Revision

05h

Driver Provider

Microsoft

Driver Version

6.3.9600.17238, 6-21-2006

Driver

c:\windows\system32\drivers\usbehci.sys

Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26

Interface

PCI

Location

PCI bus 0, device 29, function 0

Type	USB EHCI Controller (USB 2.0)

Class

0Ch:03h:20h

PCI Identification

Vendor Name

Intel Corporation

Vendor ID

8086h

Device ID

8C26h

Revision

05h

Driver Provider

Microsoft

Driver Version

6.3.9600.17238, 6-21-2006

Driver

c:\windows\system32\drivers\usbehci.sys

Processors

Intel(R) Core(TM) i7-4980HQ CPU @ 2.80GHz (CPU:0)

Name	Intel(R) Core(TM) i7-4980HQ CPU @ 2.80GHz

Cores

Threads

Signature

40661h

Family

Model

46h

Technology

22 nm

Temperature

61 C

Performance

Max Qualified Speed

2.80 GHz

Max Turbo Boost Speed

4.00 GHz

Current Speed

3.60 GHz

Multiplier

x 36.0 (8 - 28)

Max Turbo Boost Ratio

x 40

Bus Speed

99.94 MHz

Features

MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, AES, FMA, XD, VMX, IDA, AVX2

Cache Summary

L1 Data Cache

4 x 32.00 kB

L1 Instruction Cache

4 x 32.00 kB

L2 Cache

4 x 256.00 kB

L3 Cache

6.00 MB

Core : 0

Temperature

62 C

Threads

Core : 1

Temperature

61 C

Threads

Core : 2

Temperature

62 C

Threads

Core : 3

Temperature

62 C

Threads

L1 Data Cache

Quantity

Level

Type

Data

Size

32.00 kB

Associativity

8-Way Set-Associative

Line Size

64 bytes

L1 Instruction Cache

Quantity

Level

Type	Instruction

Size

32.00 kB

Associativity

8-Way Set-Associative

Line Size

64 bytes

L2 Cache

Quantity

Level

Type

Unified

Size

256.00 kB

Associativity

8-Way Set-Associative

Line Size

64 bytes

L3 Cache

Quantity

Level

Type

Unified

Size

6.00 MB

Associativity

12-Way Set-Associative

Line Size

64 bytes

L4 Cache

Quantity

Level

Type

Unified

Size

128.00 MB

Associativity

16-Way Set-Associative

Line Size

64 bytes

Memory

System Memory

Total Physical Memory

16.00 GB

Maximum Supported Memory

16.00 GB

Page Files

Total Size

2.38 GB

Page File c:\pagefile.sys

Location

c:\pagefile.sys

Size

2.38 GB

8192 MB DDR3 (1600 MHz)

Source

SMBIOS

Memory Size

8.00 GB

Memory Type

DDR3 (1600 MHz)

Memory Manufacturer

Micron

Memory Part Number

16KTF1G64HZ-1G6E1

Memory Serial Number

0F230A34

8192 MB DDR3 (1600 MHz)

Source

SMBIOS

Memory Size

8.00 GB

Memory Type

DDR3 (1600 MHz)

Memory Manufacturer

Hynix/Hyundai

Memory Part Number

HMT41GS6BFR8A-PB

Memory Serial Number

381C3598

Batteries

Main Battery

Battery Name

PABAS0241231

Manufacturer Name

TOSHIBA

Type	Li-I - Lithum Ion

Battery Serial Number

0x76B

Designed Capacity Percentage

100

Current Charge Percentage

100

Current Charge

95.53 Wh

Full Charged Capacity

95.53 Wh

Designed Capacity

96.00 Wh

Voltage

17.20 V

Communications

Network Card - Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)

Vendor Name

Qualcomm Atheros

Serial Number

FF-57-BB-D2-34-E6-D7-FF

Interface

PCI Express x1

MAC Address

34:e6:d7:57:bb:d2

Adapter Connected

IP Address

0.0.0.0

IP Mask

0.0.0.0

Gateway IP Address

0.0.0.0

Adapter DHCP Enabled

Yes

Driver Provider

Qualcomm Atheros

Driver Version

8.1.0.23, 3-27-2014

Network Card - Killer Wireless-n/a/ac 1525 Wireless Network Adapter

Vendor Name

Qualcomm Atheros

Interface

PCI Express x1

Slot Name (SMBIOS)

J6B1

MAC Address

d8:5d:e2:30:c3:61

Adapter Connected

Yes

Current Speed

866.70 Mbps

IP Address

192.168.1.165

IP Mask

255.255.255.0

Gateway IP Address

192.168.1.1

DHCP Server

192.168.1.1

Adapter DHCP Enabled

Yes

Driver Provider

Qualcomm Atheros Communications Inc.

Driver Version

11.0.0.400, 9-15-2014

Bluetooth Port - Qualcomm Atheros QCA61x4 Bluetooth 4.0

Bluetooth Port Address

(D8:5D:E2:30:C3:62)

Service Name

BTHUSB

Driver Provider

Qualcomm Atheros Communications

Driver Version

3.0.0.400, 9-15-2014

Hard Drives

LITEONIT L8T-256L9G-11 M.2 2280 256GB

Vendor

Lite-On

Model Number

LITEONIT L8T-256L9G-11 M.2 2280 256GB

Serial Number

TW05612H550854CM0465

Firmware Revision

H88110C

Size

238.5 GB

Marketed Size

256 GB

Sector Information

Physical Sector Size

512 B

Logical Sector Size

512 B

Logical Sector Count

500118192

Supported Standards

ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5

Negotiated Signaling Speed

6.0 Gbps

Rotation Rate

Non-rotating media

Security Information

Status

User password not set, Security is unlocked, Security is frozen

Master Password Capability

High Security

Erase Time

6 minutes

Excessive Password Attempts

OS - C:

Volume Serial Number

2685-A2E5

File System

NTFS

Volume Capacity

229.28 GB

Volume Free Space

182.49 GB

Volume Used Space

46.79 GB

WINRETOOLS - X:

Volume Serial Number

647C-E6D5

File System

NTFS

Volume Capacity

750.00 MB

Volume Free Space

449.64 MB

Volume Used Space

300.36 MB

HGST HTS721010A9E630

Vendor

Hitachi

Model Number

HGST HTS721010A9E630

Serial Number

JR10046P244DEN

Firmware Revision

JB0OA3P0

Size

931.5 GB

Marketed Size

1 TB

Cache Size

>= 32.0 MB

Sector Information

Physical Sector Size

4 KB

Logical Sector Size

512 B

Logical Sector Count

1953525168

Supported Standards

ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5

Negotiated Signaling Speed

6.0 Gbps

Form Factor

2.5"

Rotation Rate

7200 RPM

Temperature Information

Temperature

29.0 C

Minimum Temperature (Power Cycle)

20 C

Maximum Temperature (Power Cycle)

29 C

Minimum Temperature (Lifetime)

19 C

Maximum Temperature (Lifetime)

44 C

Maximum Recommended

60 C

Maximum Temperature Limit

65 C

Minimum Recommended

0 C

Minimum Temperature Limit

-40 C

SMART Attributes

Power Cycles

Power On Hours

Load Cycle Count

2361

Reallocations

Pending Reallocation Count

Offline Scan Uncorrectable Errors

Ultra DMA CRC Errors

Maximum Temperature (Lifetime)

44 C

Minimum Temperature (Lifetime)

19 C

Start Stop Count

Security Information

Status

User password not set, Security is unlocked, Security is frozen

Master Password Capability

High Security

Erase Time

168 minutes

Excessive Password Attempts

DATA - D:

Volume Serial Number

3291-2F84

File System

NTFS

Volume Capacity

931.39 GB

Volume Free Space

927.88 GB

Volume Used Space

3.51 GB

Video

Video Card - Intel(R) Iris(TM) Pro Graphics 5200

Vendor Name

Intel Corporation

Interface

PCI

Video Card Chip Type

Intel(R) Iris(TM) Graphics Family

Video Card Memory

1.00 GB

Video Card BIOS

Intel Video BIOS

Driver Provider

Intel Corporation

Driver Version

10.18.10.3977, 10-9-2014

Video Card - NVIDIA GeForce GTX 980M

Vendor Name

NVIDIA Corporation

Interface

PCI Express x16

Slot Name (SMBIOS)

J6B2

Negotiated Link Width

x8 (maximum x16)

Video Card BIOS

84.04.29.00.14

GPU : 0

Temperature

53 C

Driver Provider

NVIDIA

Driver Version

9.18.13.5306, 5-27-2015

Display - Generic PnP Monitor

Mode	1920 x 1080 (32-bit) (60 Hz)

Preferred Mode

1920 x 1080 (60 Hz)

Signal Type

Digital

Video Capture Device - Integrated Webcam

Driver Provider

Microsoft

Driver Version

6.3.9600.17217, 6/21/2006

Audio

Sound Card - Sound Blaster Recon3Di

Driver Provider

CREATIVE

Driver Version

6.0.100.2053, 1-16-2015

Driver

c:\windows\system32\drivers\cthda.sys

USB Devices

USB Hub

Device Version

0.0.5

USB Version

2.0.0

USB Device Speed

USB 2.0 (High-speed)

Driver Provider

Microsoft

Driver Version

6.3.9600.17238, 6-21-2006

Driver

c:\windows\system32\drivers\usbhub.sys

USB Hub

Device Version

0.0.5

USB Version

2.0.0

USB Device Speed

USB 2.0 (High-speed)

Driver Provider

Microsoft

Driver Version

6.3.9600.17238, 6-21-2006

Driver

c:\windows\system32\drivers\usbhub.sys

AW1517

Manufacturer

Alienware

Serial Number

15.0

Device Version

0.0.0

USB Version

0.0.2

USB Device Speed

USB 1.1 (Full-speed)

Driver Provider

Microsoft

Driver Version

6.3.9600.17041, 6-21-2006

Driver

c:\windows\system32\drivers\hidusb.sys

Qualcomm Atheros QCA61x4 Bluetooth 4.0

Device Version

0.0.1

USB Version

1.1.0

USB Device Speed

USB 1.1 (Full-speed)

Driver Provider

Qualcomm Atheros Communications

Driver Version

3.0.0.400, 9-15-2014

Driver

c:\windows\system32\drivers\bthusb.sys

Integrated_Webcam_FHD

Manufacturer

CN036P597248754DA7CMA00

Device Version

71.1.8

USB Version

2.0.0

USB Device Speed

USB 2.0 (High-speed)

Driver Provider

Microsoft

Driver Version

6.3.9600.17238, 6-21-2006

Driver

c:\windows\system32\drivers\usbccgp.sys

Microsoft Optical Mouse with Tilt Wheel

Manufacturer

Microsoft

Device Version

1.2.0

USB Version

2.0.0

USB Device Speed

USB 1.0 (Low-speed)

Driver Provider

Microsoft

Driver Version

9.5.172.0, 12-12-2013

Driver

c:\windows\system32\drivers\hidusb.sys

USB Device

Device Version

0.0.0

USB Version

0.0.0

USB Device Speed

USB 1.0 (Low-speed)

Input Devices

Keyboard - Standard PS/2 Keyboard

Manufacturer

(Standard keyboards)

Driver Provider

Microsoft

Driver Version

6.3.9600.17480, 6-21-2006

Driver

c:\windows\system32\drivers\i8042prt.sys

Mouse - Microsoft USB Comfort Optical Mouse 3000 (Mouse and Keyboard Center)

Manufacturer

Microsoft

Driver Provider

Microsoft

Driver Version

9.5.172.0, 12-12-2013

Mouse - Touchpad

Manufacturer

Synaptics

Driver Provider

Synaptics

Driver Version

18.1.34.36, 11-6-2014

Mouse - Microsoft Optical Mouse with Tilt Wheel

Driver Provider

Microsoft

Driver Version

9.5.172.0, 12-12-2013

Printers

Send to Microsoft OneNote 15 Driver

Model

Send to Microsoft OneNote 15 Driver

Path	Send To OneNote 2013

Driver Version

15.0.4128.4000

Driver

C:\Windows\System32\DriverStore\FileRepository\ntprint.inf_amd64_e8fcb2dca56ca9f9\Amd64\mxdwdrv.dll

Microsoft XPS Document Writer v4

Model

Microsoft XPS Document Writer v4

Path	Microsoft XPS Document Writer

Driver Version

6.3.9600.16384

Driver

C:\Windows\System32\DriverStore\FileRepository\ntprint.inf_amd64_e8fcb2dca56ca9f9\Amd64\mxdwdrv.dll

Canon Inkjet MP760 Series

Model

Canon Inkjet MP760 Series

Path	Canon Inkjet MP760 Series

Driver Version

6.1.7333.0

Driver

C:\Windows\system32\spool\DRIVERS\x64\3\UNIDRV.DLL

Advanced Pattern test Failed WME02-19M?

SupportAssist Log File

System Summary

Operating System

Security

Motherboard

Processors

Memory

Batteries

Communications

Hard Drives

Video

Audio

USB Devices

Input Devices

Printers

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