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Dell XPS 13 Amber flashing light and 'alarm' sound - will only turn on when plugged in even though battery is over 10%

I bought a new XPS 13 just over one month ago.

On a few occasions now I've had problems turning it on if it isn't plugged in.  Basically when I press the on switch, the amber critical battery light starts flashing, accompanied by a very loud 'alarm' type noise.  It happened again this morning.  I was able to switch the laptop on by plugging it in, but when it did come on it showed that the battery was at 32%, well above the 10% critical level at which the amber light should be flashing.  Generally, the battery life isn't what I hoped it would be, averaging about 4-5 hours before I have to plug in.

I'm concerned I might have a motherboard problem and would be grateful for some pointers.

Many thanks.


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