I have a Dell XPS laptop with a Windows 7 installation.
I turned it on this morning and the keyboard no longer works - even when attempting to go to the settings (F2) or BIOS (F12) screens it usually ignores it.
When it goes to the Windows 7 login screen, it fills up the password field - just like if a key is being held down - however, I am unable to stop it from filling up completely as no keys work (although the touchpad does work) - it even 'enters' (and brings up the 'wrong password' text box) without any input from myself at all.
Fixes I've attempted:
1. Remove the battery and charger, hold down the power button for 30 seconds (suggested elsewhere).
2. Unscrew the back of the laptop and clean the components.
Any suggestions as to how I could self-fix this without shipping it off somewhere? Thanks
