I am from Greece and i want to reclaim a factory image for my dell 3543. In US and CANADA its possible, why it isnt for the others too? i called the tech support in Greece and they provided me the drivers for my system and told me they dont know anything and cant do anything for me to get back a copy of a factory image for my product . they said if i formated my disk its my problem now that i didnt clone my hdd 1st before installing W8.1. I want an answer because i cant relax i have trying desperately to find a solution. Isnt there a way to give me a copy of an image if i provide you my service tag ? why is it so hard?
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