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Alienware 17-R2 (2015) not working to expectations

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Hello, first time Dell buyer with experience with gaming laptops. First time posting like this.

I bought a Alienware 17 R2 a few days ago and have been using it since. From the system specs I expected a huge increase in graphics and my gaming experience. However it has hardly surpassed my 3 year old Asus if not the same level in fps during game play.


My specs are as follows:

  • Alienware 17 R2, Windows 8.1
  • Processor    Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz, 2501 Mhz, 4 Core(s), 8 Logical Processor(s)
  • Nvidia GeForce GTX 980M & Intel(R) HD Graphics 4600
  • 16GB Ram

I have updated graphics drivers and bios. Made sure 980M was the card being used through Nvidia control panel. Ran diagnostics. Not sure what to do or if I am expecting too much from a high end laptop.

Anything else needed please ask. I apologize for any ignorance in the subjects.


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