,Dear Sir/Madam
Please find the attached formal complaint against your Dell agent in Egypt, I bought a Dell laptop with specifications "Dell Inspiron 15 (3542), Ci7 - 4510U, 2GH, 4M, 8GB, 1TB, Nividia , Serial: <ADMIN NOTE: Service tag removed per privacy policy>”. The laptop have a serious defect in its industry. Its purchase invoice number: 151 069, and the number of the maintenance receipt of the product: 030 789 and you have the following details
The purchase date of the laptop is 09.03.2015. I started with downloading a genuine Microsoft windows, and the Setup for drivers, but the laptop didn’t work properly. And then I exchanged the windows again for another genuine copy but it didn’t work properly either (once I start up the laptop and after less than 5 minutes a complete hang occurs and it completely stops I can’t do anything or even shut down the laptop so every time I had to force it to shut down using the power button or removing the battery).
I was only been able to work properly on it two times; the time when I install the windows, for two months I have been trying to solve the problem out by installing more than one window because I thought it was a software problem.
I handed the laptop over to the technical support more than once, every time I am promised that it is going to work properly but actually till then they couldn’t reach the actual problem and the existing defect yet, and now telling me that it have a problem may be in the mother board and may be in the hard disk. I was promised more than once in 10 days that I would be able to exchange my laptop or have a refund for the laptop, but they do nothing. All what they are saying “we are going to do our best and inform you soon”!!
All I can confirm is that the laptop has a serious problem and a major manufacturing defect which I cannot accept to receive it after being repaired when I didn’t use it in the first place.
Given that my work practical circumstances and my studies, and in order to preserve Dell’s name in Egypt and maintaining our confidence and trust in Dell, please I am requesting you to check out to stress and push your Dell agent in Egypt to immediately hand me over an alternative laptop or refund of the full laptop value . As I am in a deep need for a laptop.
I am waiting for your reply
Thank you in advance
Customer Name: Aya Adel Mohammed Hamida
<Mail: <ADMIN NOTE: Email id removed per privacy policy
Yours Sincerely,