Over the last five days, dell support staff have wasted my time by leaving me on hold and transferring my calls back and forth to the same departments. It appears no one has the common sense to recognize when a problem exists or the incentive to the resolve the issue. Customer Service (for Dell) amounts "TO NOTHING" more than verbal apologies without any real attempt at resolution. This is the worst company, with the worst customer support ever!!
I feel strongly that upper management should be aware of this lack of effective customer support if Dell is to hold on to its rapidly declining reputation for quality and support.
The last think I will do is to contact Dell's Board of Directors. I am sure that at least the executives would be more interested in what their customers are saying
Karla M.