Hi all,
I have a Dell Latitude E5450/5450 (Late 2014) laptop which I bought last December. It's running Windows 8.1.
I routinely use the pre-installed "Dell Command | Update" program to update the software/firmware on the laptop. The current BIOS version is VNXJ0 A03. The latest release is A05. All attempts to update the BIOS failed. The error message I got is something like my laptop "is not a Latitude 5450", therefore can't be updated.
I tried to download the executable (5450A05.exe) from Dell's website and manually install the BIOS update. I got the same error message.
(Another program that persistently failing to update is called "Intel Management Engine Components installer". But it is low in priority.)
I chated with a Dell support technician online. He said it's the motherboard, which I strongly disagree. Because I was able to upgrade the BIOS once a few months ago: from A02 to A03.
I'd welcome any thoughts or suggestions.
Here's part of the log. I can provide the full log if necessary.
<LogEntry>
<level>Normal</level>
<timestamp>2015-04-05T21:05:38.8656928-04:00</timestamp>
<source></source>
<message>Download Update : VNXJ0 (BIOS)</message>
<trace></trace>
<data>
<Type>Download</Type>
<ReleaseID>VNXJ0</ReleaseID>
<Name>Dell Latitude 5450 System BIOS</Name>
<Version>A05</Version>
<Criticality>Urgent</Criticality>
<Date>January 13, 2015</Date>
<UpdateType>BIOS</UpdateType>
<Category>FlashBIOS Updates</Category>
<Size>8829568</Size>
<Status>Success</Status>
</data>
</LogEntry>
<LogEntry>
<level>Diagnostic</level>
<timestamp>2015-04-05T21:05:55.7398599-04:00</timestamp>
<source></source>
<message>Running Update...</message>
<trace></trace>
<data>
<Update>C:\....\Dell\CommandUpdate\Temp\o2ndbwrf\FOLDER02770498M\1\5450A05.exe</Update>
<Args>/s /l=Update_VNXJ0.log</Args>
</data>
</LogEntry>
<LogEntry>
<level>Diagnostic</level>
<timestamp>2015-04-05T21:06:00.9275929-04:00</timestamp>
<source></source>
<message>Apply Update Result</message>
<trace></trace>
<data>
<ExitCode>5</ExitCode>
<Message></Message>
<LogGenerated>True</LogGenerated>
</data>
</LogEntry>
<LogEntry>
<level>Diagnostic</level>
<timestamp>2015-04-05T21:06:00.9744302-04:00</timestamp>
<source></source>
<message>Running Update...</message>
<trace></trace>
<data>
<Update>C:\....\Dell\CommandUpdate\Temp\o2ndbwrf\FOLDER02770498M\1\5450A05.exe</Update>
<Args>/s /l=Update_VNXJ0.log</Args>
</data>
</LogEntry>
<LogEntry>
<level>Diagnostic</level>
<timestamp>2015-04-05T21:06:03.2171021-04:00</timestamp>
<source></source>
<message>Apply Update Result</message>
<trace></trace>
<data>
<ExitCode>5</ExitCode>
<Message></Message>
<LogGenerated>True</LogGenerated>
</data>
</LogEntry>
<LogEntry>
<level>Diagnostic</level>
<timestamp>2015-04-05T21:06:03.2483622-04:00</timestamp>
<source></source>
<message>Running Update...</message>
<trace></trace>
<data>
<Update>C:\....\Dell\CommandUpdate\Temp\o2ndbwrf\FOLDER02770498M\1\5450A05.exe</Update>
<Args>/s</Args>
</data>
</LogEntry>
<LogEntry>
<level>Diagnostic</level>
<timestamp>2015-04-05T21:06:05.5561097-04:00</timestamp>
<source></source>
<message>Apply Update Result</message>
<trace></trace>
<data>
<ExitCode>5</ExitCode>
<Message></Message>
<LogGenerated>False</LogGenerated>
</data>
</LogEntry>
<LogEntry>
<level>Normal</level>
<timestamp>2015-04-05T21:06:05.6015752-04:00</timestamp>
<source></source>
<message>Install Update: VNXJ0 (BIOS)</message>
<trace></trace>
<data>
<Type>Install</Type>
<Process>DUP</Process>
<ReleaseID>VNXJ0</ReleaseID>
<Name>Dell Latitude 5450 System BIOS</Name>
<Version>A05</Version>
<Criticality>Urgent</Criticality>
<Date>January 13, 2015</Date>
<UpdateType>BIOS</UpdateType>
<Category>FlashBIOS Updates</Category>
<Reboot>No</Reboot>
<ExitCode>5</ExitCode>
<Status>Failed</Status>
</data>
</LogEntry>