I have been trying to buy a Dell Precision M4800 Laptop from the Dell website since 3 March without much success. A salesman takes the order, it sits in pre production for a week and then the manufacturing department kills the order. First time there was something wrong with the lid. Have no idea what that was about. But customer service handed me off to a new salesman who claimed it was correct this time and would be built. After another week in pre production the order was killed again. This time without my knowledge or consent a new configuration was made and now it may be delivered in April.
Fine, but the configuration is not acceptable because it has a DVD ROM and not a DVD RW. Customer service says they will send me a DVD RW and I can open the case and replace it myself.
I would like to tell Michael Dell what I think about his customer service but have not been able to get past tier 1 help.
Very disappointed and tired of this process.