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slow and freezes

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I have have this computer since septemeber.. Bought it from Staples It loads pages very slowly and lately has been freezing,

Can I return for for a normal laptop?

I ran the diagnosis and nothing happened and now Dell is trying to sell me another program from Iolo instead of helping me fix the problem with their product.

Also there is what looks like a defective pixel...small white spot in screen.


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