Hi craftycurate,
We apologize for the inconvenience caused, I’d be glad to assist you regarding the same.
Please try performing a couple of troubleshooting steps in order to determine the issue with the computer.
1. Please clean the air vents on the computer
2. Please install the latest version of BIOS by clicking on the link below
http://dell.to/13LIvIZ
3. Type in the Service tag of your computer and click on the option BIOS to install the latest version of the same.
4. Additionally run the diagnostics on the fan to check the functionality of the hardware by clicking on the link below
http://dell.to/15kW7qD
5. Under Dell PC Diagnostics, Select the option Hardware and select the option CPU Stress and click on Run Diagnostics
which will run the tests on the fan to check the functionality
Please complete above mentioned steps and reply us if any issues.