Three months ago I wrote in on a Dell support thread asking if anyone had the same issue I was having on my XPS 15z. My issue being the chrome strip was peeling causing the laptop to actually cut me. A Dell agent had graciously offered to send someone out to my house to fix the issue. He stated that the strip was in fact a safety hazard, and was a manufacture defect.I was amazed and impressed Dell offered to help. The guy did in fact come fix the chrome strip, but right after he came and fixed the chrome strip my LCD screen began acting up. It would turn different colors and flicker almost like a strop light. I immediately called Dell support and was put on hold numerous times, but still with no solution. I tried to explain that after the repair man came out is when the screen began acting up.They offered no help our any solutions. I was still able to use the laptop, up until 2 weeks ago when the laptop refused to turn on. The black screen lit up and then 8 loud beeps. I called Dell at least 3 times trying to talk to someone who could help, but again no one offered any help! Also recently I have deaIt with the executive resolution team, I have been promised 3 different call backs, but have yet to get any call back from a representative. I literally have one week until my classes begin for college, and now without a computer. If I knew that the guy would have messed up my screen, I would have left the chipped chrome strip! Please if someone could just help me it would be greatly appreciated. Right now I do not have enough money saved up to just go out and buy another laptop. If someone could offer some type of working solution it would be much appreciated.
↧
