I am not able to install thunderbolt driver on my Dell XPS 15 9550.
- OS: Windows 10
- Thunderbolt controller driver version: 16.3.61.275 ,A03
- This is the first installation attempt on a clean Windows install.
- I have tried installing older versions from dell website and all are giving same results.
Installer returns a "Setup wizard ended prematurely because of an error" with the following errors in log.
InstallServices: Service:
Action 10:01:22: Action1_PostInstall.
SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSICD11.tmp-\
SFXCA: Binding to CLR version v4.0.30319
Calling custom action ThunderboltInstaller!CustomActions.PostInstall
Installing service ETW manifest
**** Warning: Publisher {8c2ec332-c0e1-4a25-b152-8e869fc649d7} is installed on
the system. Only new values would be added. If you want to update previous
settings, uninstall the manifest first.
**** Warning: The resource file for publisher Intel-Thunderbolt-Service was not found or could not be opened.
resourceFileName: C:\Program Files\Intel\Thunderbolt Software\tbtsvc.exe
Installing application ETW manifest
**** Warning: Publisher {8ef15e41-05bf-5bcd-4aa8-4f0559564dc0} is installed on
the system. Only new values would be added. If you want to update previous
settings, uninstall the manifest first.
Register Thunderbolt service WMI provider
The system cannot find the file specified
CustomAction Action1_PostInstall returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 10:01:23: InstallExecute. Return value 3.
Action 10:01:23: Rollback. Rolling back action:
Rollback: Action1_PostInstall
Rollback: Installing new services
Rollback: Writing system registry values
Rollback: Creating shortcuts
Rollback: Action3_DriversInstall
Rollback: Copying new files
Rollback: Action4_DriversInstallRollback
SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSID01F.tmp-\
SFXCA: Binding to CLR version v4.0.30319
Calling custom action ThunderboltInstaller!CustomActions.DriversInstallRollback
InstallDrivers run x64
Uninstall driver: VEN_8086&DEV_1566
Driver VEN_8086&DEV_1566 uninstall done
Uninstall driver: VEN_8086&DEV_1568
Driver VEN_8086&DEV_1568 uninstall done
Uninstall driver: VEN_8086&DEV_1575
Driver VEN_8086&DEV_1575 uninstall done
Uninstall driver: VEN_8086&DEV_1577
Driver VEN_8086&DEV_1577 uninstall done
Uninstall driver: VEN_8086&DEV_156A
Driver VEN_8086&DEV_156A uninstall done
Uninstall driver: VEN_8086&DEV_156C
Driver VEN_8086&DEV_156C uninstall done
Uninstall driver: VEN_8086&DEV_157D
Driver VEN_8086&DEV_157D uninstall done
Uninstall driver: VEN_8086&DEV_15BF
Driver VEN_8086&DEV_15BF uninstall done
Uninstall driver: VEN_8086&DEV_15D9
Driver VEN_8086&DEV_15D9 uninstall done
Uninstall driver: VEN_8086&DEV_15D2-LAST
Last bus driver detected, performing the OEM*.inf cleaning for bus driver
Found Thunderbolt OEM file C:\Windows\INF\oem4.inf
Oem file found and removed oem4.inf
Driver VEN_8086&DEV_15D2-LAST uninstall done
Uninstall driver: {E6869364-3C20-4216-87C6-829A050D1291}\P2P
Found Thunderbolt OEM file C:\Windows\INF\oem7.inf
Oem file found and removed oem7.inf
Driver {E6869364-3C20-4216-87C6-829A050D1291}\P2P uninstall done
Rollback: Action2_PostInstallRollback
SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSID7F0.tmp-\
SFXCA: Binding to CLR version v4.0.30319
Calling custom action ThunderboltInstaller!CustomActions.PostInstallRollback
Rollback Thunderbolt service WMI provider registration
The system cannot find the file specified
CustomAction Action2_PostInstallRollback returned actual error code 1603 but will be translated to success due to continue marking
Rollback: Creating folders
Rollback: Deleting services
Rollback: Stopping services
Rollback: Updating component registration
Rollback: Action18_WriteRunningFlagToRegistry
Action ended 10:01:25: INSTALL. Return value 3.
Action ended 10:01:25: ExecuteAction. Return value 3.
Action 10:01:25: FatalError.
Action start 10:01:25: FatalError.
Action 10:01:25: FatalError. Dialog created
Action ended 10:01:46: FatalError. Return value 2.
Action ended 10:01:46: INSTALL. Return value 3.
=== Logging stopped: 12/6/2017 10:01:46 ===
MSI (c) (1C:64) [10:01:46:707]: Product: Thunderbolt™ Software -- Installation failed.
MSI (c) (1C:64) [10:01:46:709]: Windows Installer installed the product. Product Name: Thunderbolt™ Software. Product Version: 16.3.61.275. Product Language: 1033. Manufacturer: Intel Corporation. Installation success or error status: 1603.
[12/06/17 10:01:46]
--- End of Vendor Software Log ---