Quantcast
Channel: General Hardware - Recent Threads
Viewing all articles
Browse latest Browse all 19227

XPS 15 9550 won't boot - power light turns on (white) no beep or light codes, no POST

$
0
0

Hello,

Was experiencing general issues with my windows profile after windows updates last patch Tuesday so I initiated a system restore and let it run today.  After completion laptop turned off (instead of rebooting?)

  1. Pressing the power button: Power button turns white (on) for ~30 seconds, then laptop turns off (indicated by power button light)
    1. no fans
    2. no screen (back-light or otherwise)
    3. no POST codes - beep codes or light codes.  
    4. no other visible activity
  2. During that period nothing else happens, unless I press the power button again. If I do this
    1. The fans spin up momentarily
    2. The system then powers off (as indicated by the white power light)

I've tried:

  • Disconnect power/battery and hold power button (60 seconds)
  • Power system on with just battery
  • Power system on with just wall power
  • Remove mSATA HD and repeat the above
  • Disconnect video connector and repeat above
  • Remove mPCI WiFi module and repeat above
  • Completely disassemble and remove CMOS battery (tested at 3.1 VDC) for 60 seconds, reassemble and repeat above

All with no change in behavior

  • I am able to get a light code 2 Amber / 3 White if I remove the RAM module (as expected)
  • D + PWR diagnostics cycle successfully through a range of colors then nothing

Laptop is 2 months out of warranty.  Any help debugging the issue is appreciated!

XPS 15 9550 September 2016

Other notes:

  • UEFI Secure Boot was enabled
  • HD was bitlocker encrypted in Windows 10
  • HD is currently removed and has not changed behavior

Thanks so much!

This Reddit article appears to be similar: 

Here's the XPS 15 9550 Service Manual:

And the blink codes:


Viewing all articles
Browse latest Browse all 19227

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>