Hello,
Was experiencing general issues with my windows profile after windows updates last patch Tuesday so I initiated a system restore and let it run today. After completion laptop turned off (instead of rebooting?)
- Pressing the power button: Power button turns white (on) for ~30 seconds, then laptop turns off (indicated by power button light)
- no fans
- no screen (back-light or otherwise)
- no POST codes - beep codes or light codes.
- no other visible activity
- During that period nothing else happens, unless I press the power button again. If I do this
- The fans spin up momentarily
- The system then powers off (as indicated by the white power light)
I've tried:
- Disconnect power/battery and hold power button (60 seconds)
- Power system on with just battery
- Power system on with just wall power
- Remove mSATA HD and repeat the above
- Disconnect video connector and repeat above
- Remove mPCI WiFi module and repeat above
- Completely disassemble and remove CMOS battery (tested at 3.1 VDC) for 60 seconds, reassemble and repeat above
All with no change in behavior
- I am able to get a light code 2 Amber / 3 White if I remove the RAM module (as expected)
- D + PWR diagnostics cycle successfully through a range of colors then nothing
Laptop is 2 months out of warranty. Any help debugging the issue is appreciated!
XPS 15 9550 September 2016
Other notes:
- UEFI Secure Boot was enabled
- HD was bitlocker encrypted in Windows 10
- HD is currently removed and has not changed behavior
Thanks so much!
This Reddit article appears to be similar:
Here's the XPS 15 9550 Service Manual:
And the blink codes: