Hi Gerihc90,
Please share the exact system model.
What is the message that you get when you hover the mouse on the battery icon on the task-bar (plugged in,charging / plugged in, not charging)?
Also check if the charging port on the laptop is loose.
*Check the AC Adapter in BIOS; check the ‘AC Adapter type’ status if it shows ‘Unknown/ Not Detected / None / 65W / 90W / 130W'.
*If you get the status as 'Unknown / Not Detected / None' then reset BIOS to defaults:
- Restart the computer, tap 'F2' key on Dell logo 4-5 times
- This will take you to the main screen of BIOS
- Press ‘F9’ key once, highlight ‘Yes’, press ‘Enter’
- Press ‘F10’ key once, highlight ‘Yes’, press ‘Enter’
Also, check the Battery Health Meter:
- Right click on the battery icon on the taskbar
- Choose ‘Dell Health Meter’
- Click on ‘Battery Health’ tab
- Examine the information shown in the window
Please reply if you have any questions.