Re: dell vostro 3360-8597 fingerprinter

Hi ilteris,

I suggest you to uninstall and reinstall the fingerprint reader driver to fix the problem.

To uninstall follow the below steps:

1. Click “Start”.
2. Click “Control Panel” and select “Device Manager”.
3. On the “Device Manager” window, expand Biometric Devices.
4. Right click “Validity Sensor” and click “Uninstall”.
5. Ensure to check the box “Delete driver software for this device”.
6. Follow the on-screen instructions to uninstall the drivers.
7. Restart the computer.

To reinstall the finger print driver follow the below steps:

1. Use the following link to download the Fingerprint reader driver: http://dell.to/13e2TQE
2. Click the link and select Download file.
3. Once the download is completed, run the driver file.
4. Follow the on-screen instructions to complete the installation.
5. Restart the computer.

Install the chipset drivers from the link: http://dell.to/16pv2Tp

1. Click the above given link,
2. Click “Get driver”.
3. Click “Continue”.
4. Follow the on screen instructions to download the drivers and install it in the computer.
5. Restart the computer to save changes.

Now check the functionality of the fingerprint reader and reply for further help.