I have a Dell XPS 15 9550, and after a recent BIOS upgrade, it seems to have lost the PIN, and is asking me to enter a BitLocker recovery key, which so far at least, I've been unable to find. So does anyone know how to:
- Reenter the PIN so that the system boots normally (TPM/UEFI/etc.)?
- If that is not possible, re-install Windows 10?
The system was upgraded right after purchase from Windows 10 Home to Pro, otherwise is pretty stock.
When I go through the various recovery options to Troubleshoot:
- Reset this PC: It asks again for the recovery key (which I do not have)
- Advanced > System Restore: Same (recovery key which I do not have)
I realize that the without the Bitlocker recovery key, that the data may be all lost, but what I would like to do is get the system running again, at least to the point I can re-install Windows. I have the PIN of course, but cannot seem to get to the point where the system prompts for it, it is stuck on the Bitlocker key, which I cannot find.
Suggestions?