Hi, We have a dell latitude e7450 still under guarantee. The ssd failed (no boot volume) so we sent it in to Dell for repair and, if required, data recovery. The diagnostics say the hard drive is good, so it appears that the MBR is bad but not the ssd itself? Dell have come back saying that they want to reformat the ssd or return the machine in its current state (unusable) so that we can -- according to Dell -- recover the data ourselves (how?) This doesn't make sense to me. When I complained that Dell should not use ssds that fail within 2 years of (mild) use, the Dell rep told me the only thing defective were customers who failed to back up their data. While it is true that there should be a way to create a bootable backup of the data, and I've tried using Dell's backup solution without success, it remains the case that the problem arose due to faulty Dell design/product choice etc etc. So I guess I am asking Dell to pull up their socks, own the problem and send us a restored working computer, but also asking the forum if they believe the Dell rep when they said we could restore the data or are the ssds toast? We were also told the technical team has been looking at the problem but it required more testing and, two days later, our data is gone... Thanks for your advice.
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