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Re: Dell Inspiron 15z Touch - When lid is closed, touch screen stays on

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Hi Scott Markwell ,

I sincerely apologize for all the inconvenience this issue has caused and promise you that I will do my best to resolve this issue to your satisfaction.

You may use the below link and install chipset driver:

http://dell.to/1dlMryM

In the control panel, under hardware and sound, there's an item called pen and touch. Make sure the touch tab of that window indicates that touch is enabled.

Uninstall/ reinstall touchscreen drivers:

Windows 8 has default touchscreen drivers.

Go to device manager, detect touchscreen drivers (in Human Interface device)

Right click and uninstall it

Then restart the computer.

If this doesn’t work then you may download and install the Hotfix from Microsoft, that fixes issues with touchscreen when Windows 8 fastboot is enabled from the following link:

http://bit.ly/SxqapR

Keep us posted with the results so we can advise you further.


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