Hi Joost,
This error message show up if there is an issue with the system board or the charging port. I would suggest you to try the following steps.
Please check if the charging port on the laptop is loose. Connect an alternate AC Adapter to see if that works fine with the system. Alternatively, try the steps mentioned below:
*Check the AC Adapter in BIOS; check the ‘AC Adapter type’ status if it shows ‘Unknown/ Not Detected / 65W / 90W / 130W'.
*If you get the status as 'Unknown / Not Detected' then reset BIOS to defaults:
- Restart the computer, tap 'F2' key on Dell logo 4-5 times
- This will take you to the main screen of BIOS
- Press ‘F9’ key once, highlight ‘Yes’, press ‘Enter’
- Press ‘F10’ key once, highlight ‘Yes’, press ‘Enter’
Also, check the Battery Health Meter:
- Right click on the battery icon on the taskbar
- Choose ‘Dell Health Meter’
- Click on ‘Battery Health’ tab
- Examine the information shown in the window
Please reply if you have any questions.