Hi justinab01,
Thank you for performing the above steps. The above results indicate the fan/ heat sink might have failed. Request you to use the below link and check the warranty status:
If the computer is in warranty do send me the system service tag via private message. I will check and let you know what needs to be done.
If not, you may contact the out of warranty repairs on 18002884410 (U.S only). They can help you further.
To send a private message, click on my user name and select start conversation.