Hi gelenamd,
I would like to know when the system was purchased. Inspiron laptops purchased after November 2009 are eligible for My Dell Downloads registration. Let me also the Operating system on the system.
Also I would like to know if you purchased the system through Dell or from retailers that sells Dell computers. In case you purchased through retailers, you may click on the link below to register your computer.
Points to be noted while registering for My Dell Downloads:
1) You should only use Internet Explorer to register or for creating account but can use IE or Mozilla for downloading after successful registration.
2) In order to download the Software successfully all IE users need Microsoft .NET Framework version “ 3.5 SP1 “ as minimum requirement Please install the Microsoft.net framework version 3.5 SP 1 using the following link:
3) Please right click on the IE icon and then click on 'run as administrator'
4) The Active-x component should be allowed to run.
5) First allow to show hidden folders and then delete everything in the apps/2.0 Folder i.e. C:\Users\Customer_Login_Name _ Folder\AppData\Local\Apps\2.0
Let me know if this helps. Please reply to this post for further assistance.