I have cut and pasted this so I don't get it wrong !!
Surely the first statement of 'it would be covered under the additional ACCIDENTAL DAMAGE/COMPLETE CARE POLICY is contradicted by question 3 in which HINGES are listed as NOT COVERED !!!!!!!!
Because a hinge is under the "Normal wear and tear" policy, it is not covered by the default limited hardware warranty. It would be covered under the additional "Accidental Damage/Complete Care" warranty. If you did not purchase the additional "Accidental Damage/Complete Care" warranty, you will need to pay for the repair using our "Support Service for Expired Warranties" offering.
Q. What components fall under the Normal wear and tear policy?
A. Hinges, bent AC adapter cabling, keyboard keys, batteries
Q: The onsite technician said that the hinges are a manufacturing defect?
A: An onsite technician cannot make a Dell policy decision nor define a "manufacturing defect". All he can do is replace the parts we tell him to replace.
Q: I bought the Accidental Damage/Complete Care warranty. Dell should fix these hinges!
A: Hinges are not covered in the Accidental Damage/Complete Care warranty
Covered =
* Liquid spilled on or in unit
* Drops, falls, and other collisions
* Electrical surge
Not covered =
* Intentional acts of damage done by you or anyone else
* Fire
* Theft or loss
* Normal wear and tear (hinges, bent AC adapter cabling, keyboard keys, batteries)