To anyone who can shed some light on this issue
Recently my keyboard and touchpad have been working on and off for about 3 months. I had to plug in via usb another wireless mouse and keyboard in order to write this post. I already re installed all related drivers and updates to see if the problem was fixed with no avail. I have been browsing different forums to see any fixes to this issue and found there seems to be a problem with windows virtual memory that freezes both mouse and keyboard for some time. I have also tried to find an update for my alienware command center but Dell for some reason unbeknownst to me has decided not to provide customers with any updates for this notebook specifically. I find that to be unacceptable having that this laptop is only 2 years old and all the other laptops manufactured at similar dates have updates already available. This renders all multigesture and updated features to synaptics touchpad unusable. Also i could not contact customer support because my device is out of warranty which i find absolutely ludicrous that you cant email customer support about an issue with the hardware/software when this option for other notebook models is available regardless of warranty status. This will be the last dell product I ever purchase in my life. Service has been terrible and this device sucks.