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Re: Not turning on

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Hi Uzzy04,

Try to release the residual charge on the system and check if you are able to boot. Here are the steps:

  • Disconnect any external peripherals (flash drives, printers, external hard drives) from the computer including the battery and AC Adapter.
  • Press and hold the power button for 20 seconds.
  • Reconnect the battery and the adapter. Try to restart the computer and check.

If the issue still persist, run diagnostics to confirm hardware functionality. Here are the steps:

  • Restart the system and immediately start tapping the 'F12' key to enter the 'Boot Menu'.
  • Use the 'Down Arrow' key to highlight the 'Diagnostics' option. Press the 'Enter' key.
  • The diagnostics will begin. Please note the exact error message/code, if any appears on the screen.

Please reply with the results, will take it further from there.


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