Hi mjjobson,
May I know the operating system installed on your computer.
Did you make any software or hardware changes?
You may try the following steps.
Drain the residual power from the laptop:
- Disconnect any external peripherals (flash drives, printers, external hard drives) from the computer
- Then remove the adapter and the battery
- Press and hold the power button for 10 seconds
- Reconnect the battery and the adapter
- Try to restart the computer and check
I would suggest you to run the Dell Diagnostics to check the hardware functionality. Power off the computer -> restart the computer, press 'F12' key on the Dell logo -> Select ‘Diagnostics’ from the boot menu.
Incase you are unable to run the Diagnostics using the above steps, use the following method and see if you are able initiate it. Press and hold FN key, simultaneously press the Power button. If the Diagnostics is initiated, let it complete.
Please share the findings.